Northfield Customer Service Centre

Important Information

Northfield Customer Service Centre is now closed. This page will be updated when our new Connected Communities Service is available from a new location.

In the meantime, you can get advice and support by visiting the web pages or phoning the numbers in the table.

Get support, advice and access to services

Service	Phone number
General enquiries	0121 303 1111
Council Tax	0121 303 1113
Cost of living support and help with food	0121 216 3030 or 0121 303 1116
Benefit services	0121 464 7000
If you need advice about benefits or your finances, you can request a face-to-face appointment with one of our advice partners: Citizens Advice Birmingham or Birmingham Settlement	0121 216 3030
Homeless services	During office hours: 0121 303 7410 option 2 Out-of- hours for adults: 0121 303 2296 St. Basil’s for young people aged 16 to 25 years (office hours): 0300 303 0099 Young people aged 16 to 17 years (out-of-hours): 0121 675 4806 If you are in temporary accommodation: 0121 303 7410 option 3
Housing Solutions – housing registrations	0121 303 7410 option 1
Housing service – bidding, tenancy or anti-social behaviour	0121 464 7297
Housing service – council housing rent	0121 675 2006
Request a council housing repair	0121 216 3330
Domestic abuse support	999 in an emergency Birmingham and Solihull Women's Aid – 0808 800 0028 Domestic Abuse advice for all women in Birmingham W.A.I.T.S - 0121 440 1443 Domestic abuse advice and support for all women in Birmingham ROSHNI - 0800 953 9666 Specialist domestic abuse support for women from Afghanistan, Bangladesh, Bhutan, India, Maldives, Pakistan, Nepal, Sri Lanka, Tibet, Mauritius, Myanmar, Iran and Burma Specialist domestic abuse support for LGBT people in Birmingham - 0121 643 0821 Rape and Sexual Violence Project - 0121 643 0301