Northfield Customer Service Centre
- Important Information
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The Northfield Customer Service Centre offers a walk-in advice service to the public. If your enquiry is not too complex, we may be able to assist in just a few minutes at our reception desk or else signpost you to other support. However, if your enquiry is more complex and requires an appointment then, depending on the urgency of your enquiry, we will offer an appointment usually within 10 working days if possible.
Due to the high demand for face to face appointments you may prefer to seek immediate advice via the council’s Contact Centre on 0121 216 3030 instead.
Opening hours notice
This office will be closed on Wednesday 23 July and Thursday 24 July 2025. It will re-open on Friday 25 July at 9:00am. We are sorry for any inconvenience this may cause.
Regular opening hours
- Monday 9.00am to 4.30pm
- Tuesday 9.00am to 7.00pm
- Wednesday 9.00am to 1.00pm
- Thursday 9.00am to 4.30pm
- Friday 9.00am to 4.15pm
- Saturday 10.00am to 1.00pm
- About
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Whether you contact us by telephone on 0121 216 3030 or attend our Customer Service Centre in person we can help you with:
- Welfare Benefits – to make sure you are getting the right benefits and the right amounts, including if you are in crisis at the moment
- Financial problems – if you are in arrears with your rent, council tax, water rates, gas or electric
- Housing issues – council tenant queries, including advice for private tenants or registered social housing tenants
We are unable to help at the Customer Service Centre with enquiries from persons at risk of becoming homeless or actually homeless today. Instead, telephone 0121 303 7410.
Benefit Verification is no longer available at the Customer Service Centre.
- Address
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1a Vineyard Road
Northfield
Birmingham
B31 1PG - Map
- Accessibility
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A home visiting service is available on request for vulnerable customers and carers
- Accessible entrances and exits
- Public transport and accessible parking within walking distance
- All services are on the ground floor
- There is room inside the building for people using wheelchair
- Induction loop system available at the information desk
- Accessible private interview rooms
- Accessible toilets
