Northfield Customer Service Centre
- Important Information
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The Northfield Customer Service Centre offers a walk-in advice service to the public.
If your enquiry is straightforward, we may be able to help you within a few minutes at our reception desk or direct you to other support services.
If your enquiry is more complex and needs an appointment, we’ll offer one based on how urgent it is. Where possible, appointments are usually available within 10 working days.
Due to the high demand for face to face appointments you may prefer to seek immediate advice via the council’s Contact Centre on 0121 216 3030 instead.
Opening hours – Important information
From Monday 1 September to 30 September 2025
Our opening hours will change. This office will close at 1:00pm every day:
- Monday – 9:00am to 1:00pm
- Tuesday – 9:00am to 1:00pm
- Wednesday – 9:00am to 1:00pm
- Thursday – 9:00am to 1:00pm
- Friday – 9:00am to 1:00pm
- Saturday – 10:00am to 1:00pm for cost of living advice
From 1 October 2025
This office will be closed.
- About
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Whether you contact us by telephone on 0121 216 3030 or attend our Customer Service Centre in person we can help you with:
- Welfare Benefits – to make sure you are getting the right benefits and the right amounts, including if you are in crisis at the moment
- Financial problems – if you are in arrears with your rent, council tax, water rates, gas or electric
- Housing issues – council tenant queries, including advice for private tenants or registered social housing tenants
We are unable to help at the Customer Service Centre with enquiries from persons at risk of becoming homeless or actually homeless today. Instead, telephone 0121 303 7410.
Benefit Verification is no longer available at the Customer Service Centre.
- Address
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1a Vineyard Road
Northfield
Birmingham
B31 1PG - Map
- Accessibility
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A home visiting service is available on request for vulnerable customers and carers
- Accessible entrances and exits
- Public transport and accessible parking within walking distance
- All services are on the ground floor
- There is room inside the building for people using wheelchair
- Induction loop system available at the information desk
- Accessible private interview rooms
- Accessible toilets
