Request a content change for the web Your content must be useful and usable. No matter how useful your content is, if it is not presented in a usable way, it will not meet the needs of your audience. Useful content is only usable when the user can achieve what they came to do. Before you create an online content, ask yourself: what is the purpose of the content? what do you want the user to do, and is that clear in your content? how will you measure the effectiveness of your content? Things to remember: we will respond to all requests within 3 working days attachments must be accessible - you can read about meeting accessibility guidelines changes will be published immediately unless you tell us otherwise (for example, please publish this request at 9:00am on 15 March) we do not operate an out-of-hours service, so changes will typically be published during council office hours, Monday to Friday if there is a business need to publish an urgent update for citizens by the end of the day, details of this request should be submitted by 3:00pm at the latest we will always confirm by email when a request is published
