Our online forms and systems

Some of our forms and systems will be offline between 7:00pm on Monday 18 March and 7:00am on Tuesday 19 March. Forms or payments submitted or made by phone after 8:30pm may not be received. We are sorry for any inconvenience.

How we work out your business rates

The amount you have to pay is based on your property’s ‘rateable value’.

We use the rateable value and the business rates ‘multiplier’ to work out how much you owe.

How rateable value works

The Valuation Office Agency (VOA) calculates the rateable value. It’s usually based on the:

  • rental value of the property
  • size of the property
  • type of business

The rateable value is shown on the front of your bill.

You can check the rateable value of your property online (GOV.UK).

How we use the multiplier

The multiplier is the number your rateable value is multiplied by to get your final bill. There is a:

  • standard business multiplier
  • small business multiplier – for properties with a rateable value below £51,000

You can check the current multiplier and estimate your business rates online (GOV.UK).

From 1 April 2024, the small business multiplier will by default apply to all hereditaments with a rateable value below the multiplier threshold (currently £51,000). This includes properties occupied by charities and unoccupied properties, which currently do not qualify for the small business multiplier.

How revaluation works 

The VOA regularly updates the rateable values of all business and other non-domestic properties in England and Wales to reflect changes in the property market. This is called a ‘revaluation’.

The most recent revaluation came into effect in England and Wales on 1 April 2023. It is based on rateable values from 1 April 2021.


Page last updated: 21 February 2024

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