PLEASE READ Home Support Tender - Home Support and Quick Discharge Service Recommissioning Update – Tender Now Open (information for home support providers)
PLEASE READ Home Support Tender - Home Support and Quick Discharge Service Recommissioning Update – Tender Now Open (information for home support providers)
The Council’s Cabinet have now approved the Commissioning Strategy 2024 for Home Support and the Quick Discharge Service. A copy of the final Commissioning Strategy and the full report can be found here:
The tender for the replacement contracts Home Support and Quick Discharge Service 2024 has now gone live and you can apply now using the link below:
Legal tender notices have been published via the following links:
Contracts Finder;
Contracts Finder - GOV.UK (www.gov.uk)
Finditinbirmingham;
The start date for the new contracts is 9 October 2024.
How do I ask questions during the tender period?
As the tender process has now launched, there will be restrictions on the contact Commissioners may be able to have. Please do not contact Commissioners in relation to any aspect of the tender.
To ensure the tender process is fair and transparent, support will need to be accessed as follows:
Procurement Support Step 1 – Check the Guidance Document
Should you have questions about the procurement exercise or how to complete the Questionnaire, you should check the relevant guidance document which is available from the list of dropdown documents under each contract heading on the CareMatch Portal here;
- For Home Support 2024 contract, please read document; 001 The Instructions P2170 Document for Potential Suppliers Invitation to tender (ITT)
- For the Quick discharge Service 2024 contract, 001 The Instructions P2170 Document for Potential Suppliers Invitation to tender (ITT)
Procurement Support Step 2 – check the Clarification Log
Check the Clarification Log to see if your question has already been asked and answered:
Tender opportunities | Tender opportunities | Birmingham City Council
Procurement Support Step 3 – raise a clarification question via the CareMatch Portal
Raise a clarification via the Questions function in the CareMatch Portal. See section 3.2 of the CareMatch Portal User Guide for how to raise Questions. The user guide can be accessed here;
User Guide for providers using Care Match Portal | Birmingham City Council
The answers to these questions will be published regularly here:
Tender opportunities | Tender opportunities | Birmingham City Council
How can I get support with the CareMatch Portal during the tender?
CareMatch Portal Support Step 1
Review the tender instructions document and any guidance in the CareMatch Portal by hovering over the “i” icon next to the question, to check you are entering the correct type of information.
CareMatch Portal Support Step 2
Review the CareMatch Portal User guide for instructions, which can be found here:
User Guide for providers using Care Match Portal | Birmingham City Council
Watch the recorded briefing session on
CareMatch Portal Support Step 3
Check the Clarification Log and bulletins, as we may have published some further information already to support you:
Tender opportunities | Tender opportunities | Birmingham City Council
CareMatch Portal Support Step 4
Only after you have attempted to resolve your technical issue using the above support, should you contact the Council’s Market Intelligence Team via email at:
marketintelligence@birmingham.gov.uk
In your email requesting technical help, please include the email address you are using to log in to CareMatch Portal and, if applicable, the Registration number of the contract application you are having problems with (you can find the number on your Registrations page). Please ensure you give as much detail as possible in your email, including screenshots where possible and which stage of the process you are stuck at. The team will respond by email and will only contact you by phone if they cannot resolve easily by email.
Please be aware the Market Intelligence Team can only answer technical questions relating to the CareMatch Portal and not about any other aspect of the tender process. Please see guidance above for how to raise procurement/tender related questions.
Further information about this subject has been circulated to providers. If you don’t have a copy, please email marketintelligence@birmingham.gov.uk