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Welcome to birmingham.gov.uk



Help for young homeless people

The Youth Hub

The Youth Hub offers a range of services for young people who are homeless or at risk of becoming homeless.

The service is run by qualified and experienced workers from Birmingham City Council’s Homeless Service, Children’s Services, and St Basils.

Who is the Youth Hub for?

  • All 16 and 17 year olds who are homeless or threatened with homelessness.
  • All couples or single people aged 18-25 without children, who are homeless or threatened with homelessness, including pregnant women.

If you think that this describes your current circumstances, please call Youthline on 0300 30 30 099 for more advice and to make an appointment to see our team.

If the descriptions above don't apply to you, you can still get help from our homeless team through our Housing Advice Service.

What kind of help can I get at the Youth Hub?

The Youth Hub is a partnership service; this means that we can offer you a range of different services all under one roof.

When you arrive at the hub, one of our officers will speak to you. They will take your details and ask you about the problems you are having with your housing, and for any other information that you think is important for us to know.

Once we have taken your details, we will start the process of getting you the help you need from our three specialist teams.

St Basils Homeless Prevention Workers

St Basils is a local charity which provides a range of specialist services for young people, including:

  • housing help and advice
  • help with family problems
  • learning skills and finding work
  • advice and guidance on education, employment and training.

Birmingham City Council Homeless Service

Our Homeless Officers will assess whether a homeless duty is owed to you and whether there is a duty to provide interim accommodation. At the same time, they can provide specialist advice regarding your current housing circumstances. This could include:

  • support to help you stay in your current home, such as debt advice and help with family problems
  • help to move if necessary
  • advice on your rights around housing.

Birmingham City Council Children’s Services

If you are 16 or 17, we will work with you to assess whether you are a child in need and whether you need to be provided with care as a looked after child by the local authority. The services that they can offer you include:

  • offer advice and assistance to help prevent you becoming homeless
  • finding somewhere suitable for you stay.

Ask 100: Your opinion matters!

The Youth Hub is trying to improve its service. We have created a short online survey to find out what you think about our service. If you have used the service, please follow the link below and take a moment to complete the survey:

Youth Hub Survey

If you have any other comments about the service you received, please get in touch with the Youth Hub directly.

What if I need accommodation tonight?

You should still come to the Youth Hub. You can make an appointment to see us on the same day by calling Youthline on 0300 30 30 099.

If you need emergency accommodation, our team will look at all of the options available to you on that day. If you meet the statutory criteria our team will provide you with temporary accommodation. This could be:

  • supported accommodation
  • hostel accommodation
  • some other kind of suitable, available accommodation.

We will also see whether you can return home with our support or help from our mediation service (to help sort out disputes within the family or neighbours). We will continue to work with you to find the best possible solution to your housing problems.

It is a short walk from Birmingham City Centre - find it on Google Maps.

We are open Monday, Tuesday, Thursday and Friday, from 9.00 am until 5.00 pm, and from 12.00pm until 5.00 pm on Wednesday. We can take appointments from Youthline Monday - Friday from 9.00 am until 4.30pm.

If you can't get in touch between these times, please contact our out of hours service on 0121 303 2296. They will be able to provide you with some homeless services.

If you need further information about the service, please call Youthline on 0300 30 30 099.

Map showing location of Youth Hub
Postal Address St Basil's
Heath Mill Lane
B9 4AX
Telephone 0300 30 30 099
Coordinates: 52.477396 , -1.852021