Birmingham City Council

Regulatory Services Customer Care Charter

This page is know as: http://www.birmingham.gov.uk/regulatorycharter

Regulatory Services Mission Statement:
"Fair Regulation for All - achieving a safe, clean, green and fair trading city for residents, business and visitors"

Our commitment to you
We want you to receive efficient and effective services from us, from the moment you realise that you need our assistance, or we make contact with you, to the time that your dealings with us are concluded.

Regulatory Services deliver the Trading Standards, Environmental Health and Licensing Services for Birmingham City Council. Our Director, Jacqui Kennedy, (telephone number 0121 303 6121) believes that a number of factors help to make us a customer focused organisation and one that delivers our services to our customers efficiently, effectively and courteously. We set standards for these factors.

The Regulatory Services Customer Care Charter attached below sets out our commitments to you so that you can judge us on our promises.

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