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Statement on Capita contract

Published: Thursday, 1st August 2019

The following is a joint statement on the partnership between Birmingham City Council and Capita.

Today (1 August 2019), the longstanding contract between Birmingham City Council (BCC) and Capita has largely ended, with most service being brought back in-house. The ICT services delivered by Capita on behalf of the council have returned to council management after a four-month transition period, while Capita will continue to support the council in providing a range of hosted and off-site services, such as data centre hosting.

Both organisations recognise that the change to this working arrangement is timely and appropriate.  The original contract was awarded in 2006 and, after 13 years, the time is right to transfer the services back to the council. The services transfer back to the council today with overall customer satisfaction having improved year on year. The council now has a well-developed digital strategy that seeks to transform the IT service provision to deliver new customer-centric outcomes.

The council is delighted to welcome 167 staff transferred from Capita today, as well as welcoming back 147 council staff whose secondments have now ended.  Their knowledge and expertise is greatly appreciated.

Both Birmingham City Council and Capita would like to take this opportunity to thank all staff from both organisations for their professionalism shown during this association, particularly during the complex transfer project that followed the decision to bring some services back in-house.

Note: Some services will remain with Capita until the contract naturally expires in March 2021. The council and Capita will continue to work together until then.

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