Key announcements

Due to maintenance, some of our online forms and systems will be unavailable from 6:00am on Saturday 30 March to 7:00am on Monday 1 April. We are sorry for any inconvenience. To find out more about the section 114 notice, visit our section 114 page

A smarter council

What we will achieve

Using information and research to pre-empt issues our customers may have.

We will:

  • create services that consider and meet your needs
  • involve you in working groups to help fix local community issues
  • identify people in need and help them before their problems grow

How we will do it

We will:

  • have customer service champions that work across the council
  • create a team that links the top 50 services across the council so they work smoothly together
  • share data securely across our top 10 service areas
  • develop linked messaging for our top 20 related activities
  • work efficiently with our partners and the community

What this means for you

You will:

  • get help quickly without having to contact many different council services
  • find information about activities of interest to you in your local area
  • feel supported by the council

Page last updated: 8 February 2024

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