Birmingham City Council financial challenges - time to Reset

To find out more about the budget and section 114 notice, visit our budget information page

A connected council

What we will achieve

Making sure that all our services join up sensibly and run smoothly.

We will:

  • have services that run smoothly
  • simplify the way you contact us and interact with our services
  • personalise our contact with you

How we will do it

We will:

  • make sure our 50 most used services are online
  • keep all the information on our website up to date
  • update you with any progress made on your enquiries

What this means for you

You will:

  • only need to give us your information once
  • get reminders for your deadlines and appointments so you don’t miss them
  • find our services easier to use
  • be able to request services whenever you need them, not just during office hours
  • have the choice of how to contact us, online or by phone

Page last updated: 8 February 2024

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