Key announcements

We are carrying out site maintenance from 9:00am until 10:00am this morning. Some of our forms will be unavailable during this time and online payments may be unsuccessful. To find out more about the section 114 notice, visit our section 114 page

Customer Service Strategy: 2022 and beyond (easy read)

These are our promises to you, based on our Customer Service Strategy.

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Our strategy will make it easier to get the services you need.
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We will use technology to make our services better for you.
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We will make it easier for you to talk to us.
Drawn image of an upset customer speaking to a customer service advisor, in the council's contact centre, who has a headset and looking into at a computer

We will listen to what you have to say.
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We will make it easier for you to access the information you need online.
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We will train our staff to help you better.
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We will become more connected so that we can respond to you faster.
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We will work with you to build the services you want and need.
Drawn image of a council bin man collecting a residents bin.

We will build better relationships with the people of Birmingham.

Download the Customer Service strategy easy read leaflet

Page last updated: 8 February 2024

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