Birmingham City Council financial challenges - time to Reset

To find out more about the budget and section 114 notice, visit our budget information page

Giving our council teams the right digital tools to do their jobs

What we will achieve

Setting up our staff with tools and skills so that they can serve our communities in the most efficient and effective way.

We will:

  • have a better understanding of the digital needs of the Council
  • automate routine tasks so that our staff can focus on more difficult problems
  • improve support when things go wrong with digital tools so teams can get back to work quickly
  • enable frontline staff to record their case notes more efficiently and be safer doing their jobs
  • introduce more user friendly processes to enable our staff to do the best job for our citizens and businesses
  • strengthen support for everyone in the Council when we release new or updated software
  • encourage greater online collaboration between staff and when working with external partners
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