What we will achieve

We will develop online services based on what our citizens and businesses need.

We will:

• make it easier for everyone to contact us
• make it easier for everyone to find what they’re looking for online
• make it easier for citizens to manage services on behalf of friends and family
• expand the services available online for citizens and businesses
• ensure all our online services are fully accessible
• redesign our processes to pre-empt citizen and business requests and offer support early
• ensure that citizens and businesses only have to share information with us once
• measure our performance and publish our results on how we’re delivering to targets
• always protect citizen and Council data and use it for good