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Quick reference guide to working from home | General IT guidance | Birmingham City Council

Coronavirus (COVID-19):

Coronavirus remains a serious health risk. It’s important to stay cautious and help protect yourself and others. Please continue to follow national government advice.

Quick reference guide to working from home

When working remotely and connecting to the council network, there are a few things to consider - this quick reference guidance provides some useful hints and tips.

The importance of restarting your laptop/ PC every morning

Please remember to restart your council laptop / PC every morning when logging back on, as some applications may lose network connectivity overnight. You must therefore restart your machine to ensure that it can connect properly to the network.

If you do have any technical issues, you must firstly reboot your laptop/PC (which often fixes the problem) and only contact the IT&D Service Desk if the reboot was unsuccessful.

Connecting to the council network with Netmotion

Netmotion is a secure way to connect your work laptop/PC to the council network. All you need to ensure is that you are connected to your home broadband before you can connect to Netmotion. If you need the Netmotion software installed on your work laptop/PC please submit a request online via the IT&D Portal.

NetMotion guide

Connecting to the council network if you don’t have broadband / wi-fi access at home

We have created a guidance document containing advice connecting to the internet and council network where no access to broadband/wi-fi is available.

How to connect with no access to broadband

Access to network drives

Network drives do not automatically connect via Netmotion. This can also affect access to Lotus Notes. To resolve this, you must submit a request online via the IT&D Portal to arrange for a shortcut to be added to your desktop. You will then be able to access your network drives via this shortcut once you have logged into Netmotion.

Borer/Atracs time recording system

If you are not able to clock in and out online using the ‘Clockings’ function of the web version of the Borer/Atracs time keeping system, you will need to manually record your time using the ‘T/A Adjustments’ function. Your manager can then check and approve your time records.


Headsets may need to be adjusted once they have been plugged into your device.

How to set up and adjust your headset