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Business critical services – latest performance statistics | General IT guidance | Birmingham City Council

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Business critical services – latest performance statistics

The table below provides the performance status of business applications that are classified as critical (also known as KPI) in relation to the functioning of the council and its ability to perform statutory services.

Latest update
KPI business applications Directorate system owner Thursday 5 August 2021 at 8:40am Notes
Birmingham.gov.uk Digital and Customer Services Good service  
CareFirst Adult Services Good service  
CivicaPay Finance and Governance Good service  
Document Management 360 (DM360) Digital and Customer Services Good Service  
Eclipse Birmingham Childrens Trust Good service  
Iken - Integrated Case Management System Finance and Governance Good service  
IMPULSE Education and Skills Good service  
MAPSS Neighbourhoods Good service  
Microsoft Office 365 (O365) and Outlook Digital and Customer Services Good service

 

Northgate Housing Neighbourhoods Good service  
RBIS Digital and Customer Services Good service  
SAP (Voyager, People Solutions and Customer Services) Finance and Governance, HR, Digital and Customer Services Good service  
NetMotion - Remote Access Digital and Customer Services Good service  
F5 - Remote Access Digital and Customer Services Good service  
Telephony Digital and Customer Services Good service  
Infrastructure (e.g. shared drives, security updates) Digital and Customer Services Good service

 

Network Services Digital and Customer Services Good service