Coronavirus (COVID-19)

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Guidance for public transport general public

The current advice from the government is for everyone to stay at home and to avoid all but essential travel.

If the travel is essential instead of using public transport when possible use other means of transportation. This is because when on public transport social distancing is difficult and you will come in to contact with contaminated surfaces. Other means of transportation include; travelling by car, walking or cycling. It should be recognised however, trips in cars should only be made with more than one person if they live together and are both not symptomatic otherwise, journeys should be made alone.

Travel on public transport should only be used if the trip is essential

Public transport will still be running, as it is important for essential workers and services, however it will be on reduced timetables, so check for updated schedules on the transport providers website before travelling.

Essential trips include

  • Shopping for necessities - for example food and medicine. These trips must be as infrequent as possible
  • Medical appointments - however GP practices may postpone non-urgent health checks or routine appointments
  • Travelling to work - only where you cannot work from home. This currently applies even if you are not a critical worker
  • Any medical need - including to donate blood, avoid or escape risk of injury or harm, or to provide care or to help a vulnerable person.

To protect yourself and others from infection DO NOT use public transport if

  • You are feeling unwell or have symptoms of coronavirus (a new, continuous cough or high temperature). In this instance you should follow the NHS advice and self-isolate. If you are worried about symptoms go to the NHS 111 coronavirus website or contact 111 by phone. DO NOT go directly to your GP or other healthcare provider.
  • You live in a household with an individual who is unwell or has symptoms of coronavirus. In this instance you should follow the NHS advice and self-isolate.
  • To visit friends or family members who do not live in your home.

Read more information on when travel is appropriate on the Gov.UK website

If your travel on public transport is essential remember

Although public transport providers have enhanced their vehicle cleaning regimes many places on public transport our common touch points. Some examples of common touch points include; handrails, stop buttons and ticket mechanisms, these are sites which are touched more frequently, meaning likely to be contaminated with germs.

To prevent the spread of germs and protect yourself the following precautions bellow should be taken.

Social distancing

This may be difficult on public transport but always try to remain 2 meters apart.

This can be applied when; waiting for transport, getting on and off the transport and choosing where to sit.

Hand Hygiene

When washing your hands wash them for at least 20 seconds using soap and hot water. If you do not have access to soap and hot water use hand sanitiser but make sure it has an alcohol rating of at least 60%.

Make sure to wash your hands as frequently as possible including washing your hands …

  • Before leaving your home
  • As you arrive at your destination if possible, for example when you arrive at work
  • As soon as you arrive home from being on public transport

For information on how to wash your hands watch this video from the World Health Organisation (WHO)

General hygiene

To reduce the spread of germs it is important to avoid touching your face when on or have just exited public transport as you will not of had an opportunity to of washed your hands after coming in to contact with possible infected surfaces.

Ensure when you cough or sneeze you cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue and throw the tissue in the closest bin. Then wash your hands when you can or use a hand sanitising gel.


For more information, please refer to the transport provider website

Transport for West-Midlands

West-Midlands railway

Network rail

Avanti Westcoast

West-Midlands national express

Arriva bus