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Contact Centre Performance | Birmingham City Council

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Contact Centre Performance

Key
Green Good Service (Minimal Queues)
Amber Medium Service (Some Queues)
Red Low Service (Significant Queues)

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Update as of Monday 26 October at 10am
Service Current contact centre performance Contact centre service status update
Adult Social Care Green Good service
Anti Social Behaviour Green Good service
Benefits Amber Good service
Birmingham Public Health Green Good service
Childrens Services Green Good service
Council Tax Green Good service
Discretionary Business Rates Green Good service
Elections Green Good service
Emergency Supplies Green Good service
Environmental Health Green Good service
Highways Green Good service
Housing Options Amber Good service
Housing Rents Amber Good service
Housing Repairs Green

Good service

Neighbourhood Office/Advice Green Good service
Parking Green Good service
Parks Green Medium service
Planning Green Good service
Recruitment Online only Please use our online services
Switchboard Green Good service
Tenancy Estate Management Green Green service
Waste Management Green Garden waste new sales suspended