If you are an existing member of the Childcare Voucher scheme, you can login to your accountand manage your vouchers.
Childcare vouchers are valid for 18 months from the date of purchase.
Vouchers that you have recently purchased will remain available to make payments to your child carer when you need.
However, if you would like to request a refund for any vouchers you have received recently, please see the steps below:
Please put your request in writing and send it to firstname.lastname@example.org stating you would like a refund for the recent vouchers received (March 2020 for example).
Please include confirmation that you happy for us to approach Sodexo and confirm the voucher amount in your account with them.
We will get in touch with Sodexo and confirm the vouchers are there in your account, and then will begin the process with them to get the vouchers returned.
Once Sodexo have processed the credit, and have removed the amount from your account, BCC will then process the refund back to you as soon as possible
We will notify you when the refund has been processed and when the amount will be returned to you.
Please note that using this process does not affect your membership of the Childcare Voucher scheme in any way and has been put in place during the current circumstances to reduce any financial pressure you may experiencing.
All refunds are subject to tax and NI deductions.
This process is only for refunding recently paid vouchers.
If you no longer need any of the childcare vouchers in your account, and don’t need to be in the scheme moving forward, just follow the same steps above, but let us know you want to be removed from the scheme and have the remaining balance refunded to you.
This will be processed in the same way and you will be notified when the amount will be paid back to you.
Further details of the scheme including eligibility to remain in the scheme. In the meantime, you’ll be contacted by the Childcare Voucher provider Sodexo via email with further advice & guidance.
As of 5 October 2018, no new parents can join the childcare voucher scheme. If you are looking for help with childcare costs take a look at tax free childcare in the 'Salary Sacrifice Schemes' section of the Intranet.