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Travel cards | Covid-19 Rewards & Benefits | Birmingham City Council

Coronavirus (COVID-19)

Check out the latest advice, service disruptions, information and support about Coronavirus (COVID-19) Latest updates

Travel cards

The following information applies if you have a travel card that you are not using as a result of not travelling into work.

What happens to travel cards that I cannot use?

  • Transport for West Midlands  ( Rail / Bus & Rail ) - To suspend or cancel your pass, complete the online form or call 0345 303 6760
  • National Express ( Bus and Metro) - Suspensions can be requested by email: corporatesales@nationalexpress.com or call 0121 254 7272
  • You will need to contact the provider again to reinstate the pass.

Please note that refunds for those who pay for their pass via salary deduction will be refunded through Payroll.

Please note all Travel Pass Renewals for April 2020 have been suspended.