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COVID-19 home visit (non clinical) risk assessment tool | Covid-19 Health and safety | Birmingham City Council

Coronavirus (COVID-19)

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COVID-19 home visit (non clinical) risk assessment tool

A further generic COVID-19 risk assessment guide and template has been developed with Public Health as well as the latest guidance on appropriate PPE. The Latest guidance can be found on the 'Health and Safety' section of the Covid-19 Staff Guidance pages.

For this risk assessment there are 4 groups of people:

  • Those who are not self-isolating
  • Those who have symptoms of covid19
  • Those who do not have symptoms of covid19 but are self-isolating because someone else in the household has symptoms
  • Those who are especially vulnerable and are being identified by the NHS as being at high risk of complications of covid19

Before visiting a property

When you make an appointment check if the individual you are visiting or anyone else in the house is self-isolating because of coronavirus or is in the NHS high risk group. If anyone in the household is worried they might have COVID-19 then advise them to use the NHS 111 online coronavirus service to find out what to do next. If you made the appointment more than 24h ago then call the person again to check they are still not self-isolating.

If the person is now self-isolating or in the NHS high risk group:

  • Speak to your manager to decide whether a visit is essential during the self isolation period
  • Complete the home visit risk assessment
  • If it is not essential then take into account the amount of time that they have already self-isolated. Plan to call back closer to the time when the 7-day isolation period ends, check the person feels better before visiting. If there are other people in the house this will need to be extended to 14days.
  • If they are in the NHS high risk group assess whether the visit can be delayed until after the pandemic, or if anything can be dealt with by phone.

If the individual has symptoms of COVID-19 or is in the NHS high risk group and you have to visit them at home:

Any member of staff who is higher risk should not visit anyone with confirmed Covid-19 unless advised otherwise by their occupational health team. In this situation arrange with another member of staff to carry out the visit.  If the individual receiving care and support has symptoms of COVID-19 or is in the NHS high risk group, then the risk of transmission should be minimised through safe working procedures:

  • Phone when you are near to the property to advise you are about to arrive
  • If it is a shared house, ask the person with COVID-19/NHS high risk group if there is anyone else who you can speak to with their consent. If so, ask the individual to isolate themselves in another room. 
  • If there is no other house-mate/resident, ask the person to put on a face mask if they have one before they answer the door
  • Ask the person to stay at least 2 metres away from you during the discussion
  • Use any PPE that you have been advised to by your service manager. Dispose of this after each home visit.
  • Minimise any items that you take into the home, only take what is necessary.
  • Ensure hands are washed with soap and water before and after each visit. If you touch anything on you way out of the home, use antibacterial hand gel.
  • If soap and water aren’t available, then antibacterial hand gel (with at least 60% alcohol content) is an alternative if hands are visibly clean. Otherwise hand wipes should be used, followed by antibacterial hand gel.

What to do when the person is not self-isolating or in NHS high risk group:

This is business as usual. Follow the usual hygiene advice below when in properties.  In addition, follow the general advice on how to avoid catching or spreading coronavirus (below). 

General advice on how to avoid catching or spreading coronavirus can be found on the national government website -


Sample Risk Assessment Template for office-based employees returning to buildings

BCC have developed a sample risk assessment to support managers reviewing the risk of Covid-19 infection in the workplace as the national lockdown is eased.