Coronavirus (COVID-19):

Coronavirus remains a serious health risk. It’s important to stay cautious and help protect yourself and others. Please continue to follow national government advice.

Employee wellbeing support

As an employee of Birmingham City Council, you have access to the following health and wellbeing support services:

Employee Assistance Programme (EAP)

This is a free, confidential service that will provide information, expert advice by telephone 24 hours a day, 7 days a week. The service gives employees a place to turn for support any time of day or night, 365 days a year for whatever issues you might be facing. To use this service, you can contact the freephone number 0800 111 6387, by email or via the EAP website, using the password Bhamwell.

Watch and listen to a presentation on the EAP support and access additional information on the intranet.

Mental Health First Aiders

Mental Health First Aiders are volunteers who have completed training designed to equip them with the skills and knowledge to spot signs of a range mental health issues and give them the confidence to support colleagues or team members affected by them.

They are not counsellors or therapists, but they are trained to listen, reassure and respond, so that they can provide initial support to those experiencing mental health difficulties, and guide them towards professional help, if appropriate.

A list of Mental Health First Aiders is available on the intranet.

Occupational Health

BCC have a SEQOHS accredited OH Service focused on promoting and protecting the health of our employees. The team can provide a full range of services via the manager referral route.

Services include:

  • Manager Referrals
  • New Starter Pre-Placements
  • Health Surveillance
  • Physiotherapy
  • Psychological Therapies
  • Ill-Health Retirements
  • Provision of expert help and advice

Access the Occupational Health Intranet information

Advice can be accessed by email


Chaplains work within Birmingham City Council to support council employee's health and wellbeing. BCC chaplains have a broad background of managing wellbeing and coping with life’s ups and downs.

They work in collaboration with the council's Wellbeing Team, and have support of senior management, trade unions and corporate networks, but what they offer is wholly confidential and independent of them.

Chaplains are there for everyone, those of any or no faith. They affirm and encourage. They do not make judgements or preach faith.

Individual support: family worries, health concerns, bereavement, work relationships, mental health.

Team Workshops: recognising & responding well to stress, mindfulness to refresh focus, living through bereavement at work & home, introduction to understanding trauma, faith communities in the workplace.

Contact the Chaplains:

or call 07746299 676

Visit the intranet pages for more information on the Chaplains.

NHS Birmingham and Solihull

Support is available from NHS Birmingham and Solihull which can be accessed on the website

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