Key announcements

Due to scheduled maintenance, our 24-hour automated payments line (0121 464 2001) will be unavailable on Sunday 12 July between 8am and midday. We apologise for any inconvenience this may cause. Read the latest advice, information and support about Coronavirus (COVID-19)

NHS Test and Trace

The Government has launched NHS Test and Trace. This service will help to:

  • identify, contain and control the virus.
  • limit the spread of the infection.
  • save lives.>

Information from the Government: NHS test and trace: how it works

Information from the NHS: What to do if you're contacted by the NHS Test and Trace service

NHS Test and Trace flow diagram. Explanation is repeated in the text below.

What to do if you have coronavirus symptoms

Step 1 Step 2 If you test negative for COVID-19 If you test positive for COVID-19

Start isolating

  • You for 7 days
  • Your household for 14 days

Book a test

  • Household stops isolating immediately
  • You stop isolating if you feel well
Share contacts via NHS Test and Trace
What to do if you have been close contact with somebody who tests positive
Step 1 Step 2 Step 3 If you test negative for COVID-19 If you test positive for COVID – 19
You may be alerted by NHS Test and Trace Isolate for 14 days after close contact

If you develop symptoms

  • Book a test
  • Household isolates for 14 days
  • Household stops isolating immediately
  • You complete 14 day isolation
  • You begin a new 7 day isolation
  • Household completes 14 day isolation

Important Information about NHS Test and Trace

You'll be contacted by email, text or phone.

Text messages will come from the NHS. Calls will come from 0300 0135000.

Children under 18 will be contacted by phone wherever possible and asked for their parent or guardian's permission to continue the call.

The NHS Test and Trace service will not:

  • ask for bank details or payments.
  • ask for details of any other accounts, such as social media.
  • ask you to set up a password or PIN number over the phone.
  • ask you to call a premium rate number, such as those starting 09 or 087.