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Contact Centre Performance | Birmingham City Council

Scheduled maintenance - Housing online

Housing payments online and our online rent account will not be available from 8pm Friday 15 January to midday Monday 18 January. We apologise for any inconvenience this may cause Coronavirus (COVID-19) National lockdown: Stay at Home

Contact Centre Performance

Key
Green Good Service (Minimal Queues)
Amber Medium Service (Some Queues)
Red Low Service (Significant Queues)

Please use the links below to access online services.

Update as of Monday 18 January 2021 at 10am
Service Current contact centre performance Contact centre service status update
Adult Social Care Green Good service
Anti Social Behaviour Green Good service
Benefits Green Good service
Birmingham Public Health Green Good service
Childrens Services Green Good service
Council Tax Green Good service
COVID Response Hub Green Good service
Elections Green Good service
Emergency Supplies Green Good service
Environmental Health Green Good service
Highways Green Good service
Housing Options Green Good service
Housing Rents Green Good service
Housing Repairs Red

Good service

Neighbourhood Office/Advice Green Good service
Parking Green Good service
Parks Green Good service
Planning Green Good service
Recruitment Online only Good service
Switchboard Green Good service
Tenancy Estate Management Green Good service
Waste Management Green Good service