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Contact Centre Performance | Birmingham City Council

Coronavirus (COVID-19):

Coronavirus remains a serious health risk. It’s important to stay cautious and help protect yourself and others. Please continue to follow national government advice.

Contact Centre Performance

Key
Green Good Service (Minimal Queues)
Amber Medium Service (Some Queues)
Red Low Service (Significant Queues)

Please use the links below to access online services.

Update as of 2 August 2021 at 10am
Service Current contact centre performance Contact centre service status update
Adult Social Care Amber Good service
Anti Social Behaviour Amber Good service
Benefits Green Good service
Birmingham Public Health Green Good service
Childrens Services Green Good service
Council Tax Red Good service
COVID Response Hub Green Good service
Elections Green Good service
Emergency Supplies Green Good service
Environmental Health Red Good service
Highways Red Good service
Housing Options Green Good service
Housing Rents Green Good service
Housing Repairs Red Good service
Neighbourhood Office/Advice Green Good service
Parking Green Good service
Parks Red Good service
Planning Amber Good service
Recruitment Red Good service
Switchboard Amber Good service
Tenancy Estate Management Amber Good service
Waste Management Green Good service