Contact Centre Performance
| Green | Good Service (Minimal Queues) |
| Amber | Medium Service (Some Queues) |
| Red | Low Service (Significant Queues) |
Please use the links below to access online services.
| Service | Current contact centre performance | Contact centre service status update |
|---|---|---|
| Adult Social Care | Green | Good service |
| Anti Social Behaviour | Green | Good service |
| Benefits | Green | Good service |
| Birmingham Public Health | Green | Good service |
| Childrens Services | Green | Good service |
| Council Tax | Green | Good service |
| COVID Response Hub | Green | Good service |
| Elections | Green | Good service |
| Emergency Supplies | Green | Good service |
| Environmental Health | Green | Good service |
| Highways | Green | Good service |
| Housing Options | Green | Good service |
| Housing Rents | Green | Good service |
| Housing Repairs | Red |
Good service |
| Neighbourhood Office/Advice | Green | Good service |
| Parking | Green | Good service |
| Parks | Green | Good service |
| Planning | Green | Good service |
| Recruitment | Online only | Good service |
| Switchboard | Green | Good service |
| Tenancy Estate Management | Green | Good service |
| Waste Management | Green | Good service |