Scheduled maintenance

Due to scheduled maintenance some of our online and payment forms may be unavailable on Wednesday 20 November 2019, 7:00pm to 8:00pm, We apologise for any inconvenience.

Paying rent by telephone

You can telephone the automated service on 0121 464 2001, 24 hours a day, to pay rent.  To use the service you'll need:

  • A touch tone phone
  • A credit card or debit card:
    • There is no fee for paying with a credit or debit card. 
    • We accept all cards apart from American Express and Diners Club
  • Your 12-digit rent payment reference number to hand.

Alternatively, contact the Rent Service on 0121 675 2006 between 9 am and 5 pm Monday to Friday to make a payment to an adviser.

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