Missed bin collections

We are aware of an increase in the number of missed collections across the city. We want to reassure you that we are working hard to collect all outstanding collections as quickly as possible. Read more on reporting missed collections

Paying rent by telephone

You can telephone the automated service on 0121 464 2001, 24 hours a day, to pay rent.  To use the service you'll need:

  • A touch tone phone
  • A credit card or debit card:
    • There is no fee for paying with a credit or debit card. 
    • We accept all cards apart from American Express and Diners Club
  • Your 12-digit rent payment reference number to hand.

Alternatively, contact the Rent Service on 0121 675 2006 between 9 am and 5 pm Monday to Friday to make a payment to an adviser.

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