Missed bin collections

We are aware of an increase in the number of missed collections across the city. We want to reassure you that we are working hard to collect all outstanding collections as quickly as possible. Read more on reporting missed collections

Birmingham Promise

Birmingham Promise Measures 2016 to 2017

  • If you make a complaint, we will:
    • acknowledge it and provide you with a reference number
    • investigate the complaint thoroughly
    • send you a full response or an update within 15 working days
  • When you make a claim for Housing Benefit or Council Tax Support, we will make a decision on your claim within 10 days of receiving it.
  • If you report a dangerous pothole or other dangerous defect we will make it safe within one hour*
  • If you report a dangerous pothole or other dangerous defect we will make temporary repairs within 24 hours*
  • If you report a dangerous pothole or other dangerous defect we will fully repair the street within 28 days*
  • We will repair red traffic light signal fault within 2 hours*
  • We will repair unlit street lights within 1 month*
  • We will respond to council housing emergency repairs within 2 hours*
  • We will resolve council housing routine repairs within 30 days*
  • If you report any tree that is considered dangerous by our qualified Tree Officer, we will ensure the tree is attended to and the area made safe within 2 hours.
  • Hold appeals, following an offer for reception or year 7 school places, in front of an independent appeal panel, within 40 school days, of the appeal deadline  
  • Offer a place at the nearest school with availability within 10 school days if you have not received an offer
  • Have an independent appeal panel consider in-year appeals within 30 school days of receiving your appeal application  
  • Process applications for Blue Badges, within 40 working days of receiving all required documents.

Those marked with an asterisk are contractual KPI’s

Download our Birmingham Promise results

 

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