Help us get the customer experience right for you

We want to provide a customer experience that exceeds your expectations. Help us do this by completing our survey on the BeHeard website

Service Delivery Measures April 2018 to March 2019

A set of high level service delivery measures, aligned to service plans and Council priorities have been put in place for 2018 - 2019. 

These measures are designed to ensure improvement in service quality and outcomes for the people of Birmingham, some have a particular focus on disadvantaged groups.

Non-achievement may have a negative impact on external assessments of the City Council and could put relevant funding opportunities at risk.

Whilst progress against these measures is not reported to cabinet alongside Council Plan measures, they still undergo a rigorous challenge process. 

Additionally, as part of openness and transparency, we have committed to publish progress against these on the website on a quarterly basis.

Our reports provide performance against the full suite of measures and informs of our achievements and those areas where we need to improve on.

View the latest Service Delivery Measures Update Report (April to September 2018)

View the Service Delivery Measures Update Report (April to December 2018)

View the Service Delivery Measure End of Year Report (April 2018 to March 2019)

rating button