Service delivery measures progress update 2017 to 2018 quarter 1
Overall performance on the Service Delivery Measure
Results were available for 70 of the 101 measures. Of these, 40 (60%) met, exceeded, or were within acceptable tolerance levels of their target.
3 measures are monitoring a trend and no performance status has been allocated.
1 measure we await further information and are unable to report the current position against these at present.
Results for the remaining 30 measures are reported annually and are not yet available.
The 28 KPM’s monitored are split into our four key priorities (Children, Health, Housing and Jobs and Skills) to helps us monitor how we are doing towards achieving our outcomes and priorities. Performance against all of the measures in each priorities is noted below.