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Outstanding Customer Focus

All of the finalists in this category put the customer first.

Outstanding Customer Focus

L-R: Stella Manzie; Tiverton Road Baths; Damian Watts, Business Development Manager, Places for People; Iwan Thomas


Tiverton Road Baths

Despite an uncertain future, the team have gone to great lengths to keep the Baths up and running whilst keeping their customers happy.  They ensure the building continues to look great by doing odd-jobs such as painting and gardening saving a great deal of money.  They keep in touch with their regulars and organise fun events and competitions to keep the local community fit and busy.


Kerrie Titterton

Working as a Housing Officer, Kerrie deals with complex situations on a daily basis whilst recognising that housing is at a premium in the city.  Kerrie lives and breathes the role – whether it is an emergency situation or a standard visit, Kerrie skilfully balances highly emotional situations with practical solutions.

Sue Amey

Sue is the District Parks manager for Selly Oak, Edgbaston and Northfield Constituencies – an area which has 167 parks!  Sue looks at how the parks can be creatively developed as places for health and wellbeing and social interaction, within challenging budgets.  She has worked tirelessly with local communities to support local events and has set up independent & self-managed ‘Friends Of’ groups with volunteers.