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Unsung Hero

Every day, in every way at Birmingham City Council many colleagues are quietly going about their jobs, making sure people are protected, safe and have access to services they need.  Their services range from collecting our rubbish, caring for our elderly and most vulnerable, looking after our children and looking after our parks.  Here are some of those heroes and the examples of their dedication and work hard to make a positive difference every day to people’s lives.

Congratulations to:

Kevin Kileen, Charlotte Inglis & Daniel Flaherty Worked together to solve a fly tipping issue that could have prevented a residents funeral car from stopping outside her home.  Kevin, Charlotte and Daniel ensured the best possible outcome for a distressed citizen and provided excellent customer service.
Ricky Jones Strives to provide excellent service in the contact centre by treating individual cases on their own merit and going the extra mile to resolve resident queries .
Ashleigh Cooper Worked tirelessly to manage the @BCChelp Twitter account during the waste management industrial action. Ashleigh responded with hundreds of tweets, managing to update and inform residents of all waste related developments.
Michael Macmillan, Simon Nicholls,  Kevin Ruff Michael, Simon & Kevin quickly responded to concerns that a tenant, Mr E had not been seen for some time.  The team gained access to his property and found Mr E in a state of semi consciousness.  Their quick thinking and response literally saved the day for Mr E.

Diane Macmillan

Is recognised for her rigour and determination in tackling and improving anti-social behaviour in the south of the city, raising injunctions against gangs and using her tenacity to tackle problems and make a difference to the lives of citizens.
Ann Connor and Mary McGovern Make food a fun part of every day for pupils at Conway School. Their cookery club was so successful that it had to be extended, they played a key role in setting up a breakfast club  resulting in improved alertness in the classroom and they baked 2500 cakes to raise money for the Anton Reid Foundation and are aiming to raise enough to purchase a defibrillator.
Lorna West Raises standards at Balaam Wood School by promoting pride through academic achievement and developing after school cookery clubs - training students in cookery and life skills. She even gives up two weeks of her summer holiday to cater for, and escort Students on their Summer School activities and embraces the school ethos of a healthy and safe environment.
Adrian Jones Nominated by a tenant in Greenford House on the Wyrley Birch estate, Ms B says “cleaning on this estate is a thankless task and since Adrian took over our block he has worked hard to get it up to scratch. He's helpful polite and friendly. I suffer with health problems and if I'm ill Adrian takes my rubbish bag for me… in my eyes a true hero”.
Courtney Campbell & Alan Wenlock Courtney & Alan have both worked wonders over the last 2 years in keeping the tower blocks on the Chamberlain Estate as clean and tidy as possible – quite a task during major building works.  They visit 7 blocks numerous times a day, to sweep up the excess dirt created by the work and make the estate a much nicer place to live.

 

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