Citizen access strategy
Our citizen access strategy will make it easier for you to find and access council information and services. We're putting Birmingham's people at the centre of everything we do.
Outstanding customer service is the responsibility of everyone in the council, whether they're developing polices that impact on citizens, managing services, or dealing with citizens on a daily basis.
We'll continuously improve the way we do things, to reduce errors and delays caused by "behind-the-scenes" processes.
We'll put the needs of Birmingham's people first when designing services. Accessing services will be fast, simple and efficient, and more services will be available online.
We'll use data to inform further improvements to services and increase customer satisfaction.
We'll continue to provide more services online - investing in digital channels to achieve further savings and increased customer satisfaction. Where needed, we'll provide support to help people to access our digital services.
Find out more
Download the full strategy to find out more.