Coronavirus (COVID-19):

Coronavirus remains a serious health risk. It’s important to stay cautious and help protect yourself and others. Please continue to follow national government advice.

How to pay

We will send you an estimated invoice and certificate in March, at the end of our financial year. The bill is based on last year’s actual service costs. The invoice must be paid within 28 days.

In September, when our accounts have been finalised, we will send you a Certificate of Actual Costs.

If the amount you paid in March was more than the actual service costs, we will send you a credit note. If the amount you paid in March was less than the actual service costs, we will send you an invoice for the extra money.

Invoices must be paid within 28 days. Information on how to pay will be sent to you with your invoice.

Pay by telephone

You can telephone the automated service on 0121 464 2001, 24 hours a day, to pay service charge payments, ground rent payments and any major work payments. 

Select option 3 for housing payments.

To use the service you'll need:

  • A touch tone phone
  • A credit card or debit card:
    • There is no fee for paying with a credit or debit card. 
    • We accept all cards apart from American Express and Diners Club
  • Your 12-digit rent payment reference number to hand.

 

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