Scheduled maintenance

Our council tax, business rates and online benefits systems will be unavailable on Thursday 26 May 2022 between 6:30pm and 10pm. We apologise for any inconvenience.

Cleaning and caretaking service

Our caretakers keep the communal or shared areas of high rise blocks of flats clean and tidy.

Our neighbourhood caretakers work on improving the neighbourhood and environment for residents in a number of areas across the city.

Our estate caretakers clean the communal or shared areas of high rise blocks and some low-rise blocks.

Some of our low rise blocks of flats are cleaned by a cleaning service contractor.

There is a service charge for caretaking and cleaning. If you are a council tenant this is shown in your rent statement. Leaseholders are also charged for this service.

Find out more

You can find out more about your caretaking and cleaning service by looking at the noticeboard in the lobby area of your block. There should also be information displayed about the service, including who provides it and who to contact if there is a problem.

You may see your caretaker or cleaner working in your neighbourhood, they wear a uniform and always carry an ID badge. Their vehicles also display their logo and telephone numbers.

Your caretaker will be happy to answer your questions and hear your concerns.

Find out how you can get involved in how your caretaking and cleaning services are delivered.

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