Missed bin collections

We are aware of an increase in the number of missed collections across the city. We want to reassure you that we are working hard to collect all outstanding collections as quickly as possible. Read more on reporting missed collections

Change or cancel a repair appointment

Use our online form to let us know if you need to change or cancel a repair appointment. If the appointment was for an emergency repair call us instead.

Please note: We need at least half a working day’s notice to rearrange or cancel an appointment online. If you appointment is due to take place sooner, please call us on:

  • 0121 216 3330
  • text phone: 0121 675 8221 (for people who are deaf or hard of hearing)

Change or cancel a repair appointment 

rating button