Key announcements

Our council tax and benefits online systems and forms may be unavailable on Saturday 21 May between 8am and 2pm due to planned maintenance. Details of how to offer support to Ukraine residents fleeing war, and where to find information and advice are on our City of Sanctuary webpage

Change or cancel a repair appointment

Use our online form to let us know if you need to change or cancel a repair appointment. If the appointment was for an emergency repair call us instead.

Please note: We need at least half a working day’s notice to rearrange or cancel an appointment online. If you appointment is due to take place sooner, please call us on:

  • 0121 216 3330
  • text phone: 0121 675 8221 (for people who are deaf or hard of hearing)

Change or cancel a repair appointment

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