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Tenants' responsibilities | Who's responsible for repairs and home improvements? | Birmingham City Council

Key announcements

Due to essential maintenance some of our online forms will be unavailable from 9am to 4pm on Saturday 6 March 2021. We apologise for any inconvenience. Coronavirus (COVID-19) National lockdown: Stay at Home

Tenants' responsibilities

An overview of your responsibilities is given below, but please check your conditions of tenancy for full details.

General responsibilities

  • Keep your property clean and in good decorative order inside.
  • Prevent waste pipes (from sinks, baths or toilets) or drains becoming blocked.
  • Allow our repair contractors into your home to carry out repairs, annual safety checks and any necessary inspections.
  • Repair and maintain any fixture, fitting or appliance you have provided, including washing machines, dishwashers and tumble driers.
  • Prevent and control condensation.
  • Prevent pipes from freezing or bursting by using any heating system provided and by lagging pipes.
  • Make sure that no-one who lives in or visits your home causes any damage.

Specific responsibilities

  • Replace broken glass in windows and doors, unless you can prove that the cause of the damage was outside of your control and you can provide a crime reference.
  • Replace keys, fobs or locks for doors or windows if your keys are lost or stolen, or you get locked out. Please note that a replacement fob will cost £10.00.

Request a replacement fob 

In an emergency, please contact your local housing team on 0121 464 4700. 

  • Try to clear any blockages in basins, sinks, baths, toilets and drains.
  • Reset trip switches and replace light bulbs, fluorescent tubes or starters and plug fuses.
  • Repairing, replacing and renewing TV aerials (except communal aerials). Note that you must get our permission before you put up CB aerials or satellite dishes.