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Some of our forms and systems will be offline between 7:00pm on Tuesday 23 April and 7:00am on Wednesday 24 April. Forms or payments submitted or made by phone after 8:30pm may not be received. To find out more about the section 114 notice, visit our section 114 page

Gas repairs, leaks and safety checks

Annual gas safety checks

We arrange a free annual gas safety check for all the gas pipe work, appliances and flues we own and have provided for you to use.

The safety check takes about 45 minutes and helps us to make sure that:

  • everything is working properly
  • you are not in danger from faulty appliances and potential carbon monoxide poisoning.

The annual safety checks are carried out by our two contractor companies:

  • EQUANS (formerly Engie), who have also taken over the contract previously awarded to Wates Living Space
  • Fortem (formerly known as Willmott Dixon)

All contractors are 'Gas Safe' registered and carry identity cards. Always ask to see identification. If you are unsure about someone who calls at your house to carry out a safety check, contact us on 0121 216 3330.

The contractors carry out gas safety checks in the morning, afternoon, evening and a limited weekend service. One of our contractors will contact you to let you know when they will be carrying out the check at your home. You can arrange an appointment to suit you with the contractor.

If you are not in when they visit, they will leave a card with their telephone number on it so you can contact them to make another appointment.

After the check by the contractor, you will receive a copy of the landlord's gas safety record within 28 days, which will show all the checks that have been carried out

These checks are important because:

  • around 40 people die in Britain from carbon monoxide poisoning each year
  • carbon monoxide can build up in the air when your appliances are not burning gas properly. Carbon monoxide is a poisonous gas that has no smell or taste. Breathing it in can make you unwell and can kill.

We have ensured that all our gas appliances have had Carbon Monoxide alarms installed. These are maintained as part of the annual gas safety checks. Contact us if any are missing or not working.

If you are a council tenant and have not had a gas safety check in the last 12 months, contact us straight away on:

  • North and West-Central (for Ladywood, Perry Barr, Erdington and Sutton Coldfield): 0121 303 1833
  • East (for Hall Green, Hodge Hill and Yardley): 0121 303 8566
  • South (for Northfield, Selly Oak and Edgbaston): 0121 675 4247

It is a legal requirement to have an annual gas appliance safety check done. Preventing or not having a gas safety check is a breach of the Gas Safety Regulations and means you are breaking the law.

If you do not let our contractors check your gas appliances, we will take action to gain access. Not granting access may result in losing your home. We must ensure every property is gas safe for us to comply with our legal duty as your landlord.

We do not check the gas appliances which you own, such as gas cookers. You are responsible for maintaining these and getting them checked every year by a registered Gas Safe Engineer.

Page last updated: 15 September 2023

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