Help us get the customer experience right for you

We want to provide a customer experience that exceeds your expectations. Help us do this by completing our survey on the BeHeard website

Making our sites and services available to everyone

It’s important to us that people using our burial and cremation services receive a caring service, without discrimination or unfairness.

Facilities

Each of our cemeteries and crematoria offices has disabled access, and the sites have toilet facilities for individuals with disabilities. A number of our sites also have marked disabled car parking bays.

Our cemetery and crematoria chapels have induction loops systems and hymn books in Braille. Wheelchairs are also available upon request.

It may also be possible to make grave plots available near to a path. Please contact the relevant site office for more information.

Religion

Both religious and non-religious services may be held in the chapels.

There are lots of different religions and cultures in Birmingham. Many of our cemeteries have areas for specific religions. These include:

  • An area for the Chinese community at Quinton Cemetery
  • Areas for the Orthodox churches at Sutton Newhall Cemetery
  • Muslim areas at Handsworth, Sutton Newhall and Kings Norton Cemeteries.

Areas are also set aside for the Church of England, Roman Catholic and Free Church faiths.

There’s also an area set aside in the Primrose Meadow Woodland Burial Glade at Kings Norton Cemetery for those who would prefer a more natural approach.

Language

We make sure that the information about our services and our feedback questionnaires are available in a range of languages. Please ask us for more information.

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