How to access Benefits Online, Business Rates Online, and Council Tax Online
Benefits Online, Business Rates Online, and Council Tax Online have merged into one portal.
You must sign into your BRUM account to access the portal.
Benefits Online
When you have signed into your BRUM account, scroll down and choose the Benefits Online option.
You will see a list of available services.
To view your Housing Benefit or Council Tax Support claims online, you must verify your details.
How to verify your details
- Sign into your BRUM account.
- Scroll down and select 'make a benefits claim' from the benefits section.
- Choose 'existing claims'.
- Choose 'view my claim summary'.
You will be asked to verify your:
- name
- date of birth
- national insurance number
- postcode as shown on your council tax bill or housing benefit letter
Business Rates Online
When you have signed into your BRUM account, scroll down and choose the Business Rates Online option.
You will see a list of available services.
To register
In the business rates section:
- Choose ‘my account details’ in the business rates section of the portal and follow the instructions.
- Verify your details. You will be asked to:
- confirm your business name
- confirm your account number
- answer a security question
When you have registered your account, you will be able to:
- view up-to-date account information
- check your balance and payments
- update your contact details – if you change your address in your BRUM account, you will also need to change it on Business Rates Online
If you experience issues accessing Business Rates Online, use our online enquiry form to request help:
Request help with your Business Rates Online account
To make sure your request is sent to the right team, choose the 'Business Rates Online' option when you start the form.
Council Tax Online
When you sign into your BRUM account, scroll down and choose the Council Tax Online option.
You will see a list of available services.
To register
In the Council Tax section:
- Choose 'my account details'.
- Verify your details. You will be asked to:
- confirm your name
- confirm your account number
- answer a security question
When you have registered your account, you will be able to:
- view up-to-date account information – you must verify who you are and allow your BRUM account details to be shared with the Council Tax system
- check your balance and payments
- update your contact details – if you change your address in your BRUM account, you will also need to change it on Council Tax Online.
If you experience issues accessing Council Tax Online, use our online enquiry form to request help:
Request help with your Council Tax Online account
To make sure your request is sent to the right team, choose the 'Council Tax Online' option when you start the form.
Students
If you are a student living with non-students, you cannot be held liable for Council Tax.
You will not have access to Council Tax Online until you stop being a full-time student and are made liable for Council Tax.
Find out more about student Council Tax discounts and exemptions
Known issues
You may get an "OAN" error message if you:
- choose Council Tax Online
- sign-up for ebilling
- report a change
This may be because you are a full-time student living in a property with a non-student.
Page last updated: 4 August 2026
