Register for a BRUM account

A BRUM account will help you:

• access personalised information
• request council services
• change and complete saved forms – you cannot do this without a BRUM account
• track your requests – using your BRUM account, you can see:
  • their reference numbers
  • the date and time you submitted them
  • their status
  • when they were last last updated
• find local services and facilities, such as:
  • libraries
  • parks
  • schools
  • warm welcome spaces

You need a BRUM account to access some council services.

Services that require a BRUM account

You need a BRUM account to access:

• Benefits Online
• Business Rates Online
• Council Tax Online
• Housing Rents Online
• some waste and recycling services

For some services you will also need to:

• verify who you are
• allow your BRUM account details to be shared with other council systems

How to register for a BRUM account

1. Follow the link to the registration page: register for a BRUM account.
2. Enter your email address – you cannot register with an email address that is already being used for another BRUM account.
3. You will receive an email with a link to the registration form
4. Fill in the form with your:
   • first name
   • surname
   • address
   • email address that you want to use for your BRUM account
5. Create a password. Your password must contain at least one:
   • capital letter
   • lower case character
   • number
   • symbol

If your password is not in the correct format, it will not be accepted.

You can find the link to sign into you BRUM account in the top, right-hand corner of every page on our website.

Page last updated: 4 August 2026