Membership information and cancelling bookings
Direct debit payments
If you have cancelled your direct debit at the bank, we need a new instruction from you. Please contact us and the team will be happy to help.
I pay upfront/monthly
If we close in future due to unforeseen circumstances, we will extend your membership access to the centre by adding extra time to your unexpired membership duration. This will be at no cost and will reflect the time that we have been closed.
I am classed as high-risk, so I can’t come back yet, what can I do about my membership?
We understand that it’s not possible for everyone to return and we’re happy to continue to freeze your membership. Please contact us and the team will be happy to help.
I just don’t feel ready to come back yet, what can I do about my membership?
We understand that it’s not possible for everyone to return and we’re happy to continue to freeze your membership. Please phone us on 0121 752 1344 between 8am and 5pm (Monday to Friday), and the team there will be happy to help.
Joining the gym
Pre-booked gym inductions are now available. Please contact reception for further details on how to get started.
Renewing Passport to Leisure membership
Please contact your local centre to arrange an appointment to present your evidence of eligibility.
Lost leisure card
If you've lost your card, please contact the centre directly to arrange a replacement card.
Cancelling a booking
Please call the centre where your activity is booked.
Arriving late for a session
If you arrive more than 5 minutes late for a gym session, you will not be able to attend and will be refused entrance for health and safety reasons.
Swimming course classes
If you are attending a group swimming class and arrive late, you can still attend. However the class will finish at the stated time and you will not be able to make up the missed time.
Swimming sessions (individual)
If you arrive less than 15 minutes late for a swimming session, you can still attend. However, your session will finish at the stated time (i.e. you will lose the time you missed).