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Due to scheduled maintenance, our 24-hour automated payments line (0121 464 2001) will be unavailable on Sunday 12 July between 8am and midday. We apologise for any inconvenience this may cause. Read the latest advice, information and support about Coronavirus (COVID-19)

Households and businesses affected by severe flooding

If your home has been affected by flooding and you have had to move out temporarily while repair work is carried out, your entitlement to any reductions such as discount, exemption or council tax support is not affected.

If you have moved in with someone else, their council tax bill is also not affected.

Your insurers should cover the council tax bill for any temporary second property you take on, but if you are not covered for flood damage you can apply for a 100% discount.

For full details on what you need to do if you have been affected by flooding, please view here.