Key announcements

Our council tax and benefits online systems and forms may be unavailable on Saturday 21 May between 8am and 2pm due to planned maintenance. Details of how to offer support to Ukraine residents fleeing war, and where to find information and advice are on our City of Sanctuary webpage

Overview

As a local authority Birmingham City Council (the council) collects, holds and processes a considerable amount of personal data about individuals who interact with the council. This allows us to provide our services more effectively.

We understand that your personal data is important to you, and we have a responsibility to you regarding the information we hold about you, to ensure that the information we collect, and use is done so proportionately, correctly and safely.

Being transparent with you and providing accessible information about how we use your information demonstrates our commitment to ensuring our compliance with the Data Protection Act 2018 (DPA 2018) and the United Kingdom General Data Protection Regulations (UK GDPR).

Data protection laws reinforce rules regarding information handling which Birmingham City Council will follow.

We are committed to safeguarding your privacy and in this notice, we explain how we will handle your personal data.

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