Help us get the customer experience right for you

We want to provide a customer experience that exceeds your expectations. Help us do this by completing our survey on the BeHeard website

How to apply

Please download the application form and email it to

You must complete the BBS application in full and submit the form electronically using the submit button at the bottom of the application form. 

Please note: Some applicants have reported having difficulty submitting on line applications. We are working to resolve this issue as soon as possible. 

Here are some tips to successfully submit your application:

  • Do not use google chrome to access the website
  • Access the website using internet explorer
  • Try using an alternative laptop or tablet or PC

If you still experience problems submitting your applications, please contact us on 0121 675 3282. 

Please note:

  • we aim to process correctly completed application forms within 4 weeks of receipt, and send you either an acknowledgement letter or provisional assessment notification
  • applicants will be assessed through a short-listing and interview process
  • the interview will consist of panel questions, and applicants may be asked to deliver a short presentation. The interview should last no longer than 45 minutes
  • if you are shortlisted you will be required to bring a signed paper copy of your application, evidence of current financial circumstances, and proof of residency to your interview
  • applicants will need to provide a personal statement to support their application
  • applicants will need to provide a reference from a professional person who knows them, for example a Connexions Advisor, teacher, social worker or youth worker
  • due to limited places and funds, we regret that not all applicants will be successful

Applications are now open until 31 May 2019

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