Online forms unavailable

Some of our online forms may be unavailable on Saturday 25 November between 7am and 7.30pm due to essential maintenance. We apologise for any inconvenience caused.

Access to knowledge course

Passing the Knowledge Test is mandatory when applying for a licence from Birmingham City Council. Our figures show that around 65% of private hire applicants taking the Knowledge Test fail.

Our Trading Standards team have developed a 3 hour training course for private hire applicants who want to apply for a licence from us. Attending the course is not compulsory, but will help you prepare for the Knowledge Test.

The Access to Knowledge course will not guarantee that you will pass the Knowledge Test with the Licensing Section. However, it will help you to prepare and give you the information you should know.

The cost of the course is £35 and our courses usually take place on a Thursday morning, depending on demand from drivers. All payments must be made in full before attending the course.

How to book

All payments must be made in full before attending the course.

Book by phone

Please call us on 0121 303 9367 to book your place. You will need your credit/debit card to make your booking.

Book by post

Please download and print the booking form, complete it and return it to the address on the form. Please include a cheque or postal order for the course fee of £35 with your booking form, made payable to 'Birmingham City Council'.

Book in person

You can visit our office at Phoenix House (address below) during office hours to book your place. You can pay by cheque, postal order, credit/debit card or cash at our office.

Course venue

The Access to Knowledge course for private hire applicants will be held at Shard End Wellbeing Centre, 170 Packington Avenue, Shard End, Birmingham, B34 7RD

Plan your journey.