Paying rent by Direct Debit

Set up, cancel or amend a Direct Debit order

You will only be able to cancel or amend a Direct Debit on accounts with an up to date balance. If the account has been set up to pay a debt you will need to contact the Rent Service in order to cancel or amend the Direct Debit. 

If you are setting up a Direct Debit and your bank account requires joint signatures, or the Direct Debit is being set up from someone else’s bank account, you will need to download, complete and post the paper Direct Debit Mandate form to us. 

Direct Debits can be set up on:

  • The 1st, 8th, 15th, 21st or 28th of the month, or
  • A Monday or Friday weekly basis.

You must continue otherwise paying rent until the Direct Debit takes effect.

Using Direct Debit to pay rent when in arrears

You can continue to pay rent Direct Debit if you are in arrears but the amount will include both your rent and an arrears repayment (agreed with you). The payments will appear separately on your bank account statement.

To set up a Direct Debit when your rent account is in arrears you will need to contact the Rent Service on 0121 675 2006 to adjust your existing Direct Debit payment to take an additional amount in respect of your arrears arrangement.