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Comments from internal events - 2 July 2019 - 25 July 2019 | Adults Social Care Day Opportunities Consultation 2019 | Birmingham City Council

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Comments from internal events - 2 July 2019 - 25 July 2019

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8 July 2019 - Ebrook Day Centre

  • There are now lesser enablement groups at Ebrook.
  • We have not been provided with the new timetable for Ebrook.
  • Some people did not get flyers so they did not know about this.
  • There hasn’t been transparency in previous years when changes were going to be made.
  • We want our daughter to be socially included and we don’t believe that there will be positive outcomes and enablement for everyone. 
  • I see so many people stuck with parents/carers, who can only do so much, and I’m concerned about the service user being isolated.
  • If provisions cannot be provided within the community we have to ensure that individuals do not become socially isolated.
  • There are a lot of people who need specialist support, this shows that this has not been thought through which shows to me that the priorities are wrong.
  • If Personal Assistants are ‘hired’ they will not be able to offer the social side like day centres currently do.
  • I think this is a prelude to closing the Day Centre.
  • I have my child 24/7 and the only respite I get is when they go to the day centre.
  • Assessments will be carried out on our children but the Agency/PA won’t know them like we do so will only have limited information of who the individual is, their likes/dislikes, etc.
  • Job centre form, 24 pages form – if they know they would know she can’t work.
  • Sometimes there will not be an outcome, person wasn’t isolated in the community – not being isolated is a good outcome.
  • Not always clear what an outcome is when doing paperwork.
  • Request triangle shows enablement at the bottom not at the top.
  • Might look good on paper – but it will get unstuck when putting into practice.
  • Issue – medical practice and providing an appropriate service.
  • Have to fight for everything and it makes you tired.
  • Note sure of the process, purpose of the report is to make recommendation strategy written by Graeme Betts in Jan 2017, presumably that’s going into the report.
  • Concern - 31 July 2018 sat in cabinet.  This strategy was on the agenda item 10 observed members not aware of Day Centre and gets a vote.
  • 3mins 11 seconds – no question asked. 3 mins 11 secs – no questions asked.
  • Want to know what’s in the report before it goes to cabinet.  There seem to be all kinds of people taken on to do things – that bother me.
  • Questions aren’t always right – rigged to get certain results, options not always right.
  • Queries on how cabinet worries, 10 people – majority wins.  Explanation given of process and confirmed will be going to scrutiny.  Important to let everyone know the process prior to cabinet.
  • Some people have not had flyers and don’t know about the amendments and engagements events.
  • Not always an outcome. We want social inclusion, not be isolated.   For serve disabilities not always an outcome.  For some enablement is not appropriate.
  • Model – suggested the triangle is turned the other way round, specialist intensive support at the top, enablement at the bottom.  Think priorities are wrong – told this has been previously captured.
  • Feel it’s a prelude to closure.  We should be talking about closures as this is what this will lead to.
  • Parents and carers can only do much at home, isolated without their social groups.
  • Personal assistant can’t give the citizen a community, employed at the basic rate.
  • Day centre is respite for parents, who are with citizens 24/7.
  • Social Worker suggesting private day centres as they know these are closing.  Social workers don’t check the private Day centres.  Concerns these may not be suitable.
  • Concerns about additional charges for transport as private Day centres not included.
  • We don’t know yet what the intentions are and what will be on offer to support social inclusion.
  • None of this seems to fit into the budget as there are 2m savings for this year.
  • Staff for 1-1 support has not been factored in for enablement.
  • Concerns were raised about the lack of answers to previous questions. Also that some people were not aware about the follow up meetings.
  • Carers were concerned that this Consultation is a prelude to the closures of day centres.
  • Carers view was that they could not see how BCC were consulting without this resulting in closures at the end.
  • Parents further commented that they know Service Users best even where their needs have been assessed. 
  • Parents are concerned about the less able and the decreases in numbers. Concerns about the range of complex needs not being met.
  • Further concerns were raised about Personal Assistants (PAs) who are not sufficiently skilled to provide support. Skilled drivers are not available.
  • Parents concerned about the availability of transport for Service Users to attend a range of activities.
  • Concerns about the budget savings needed over the 3-year period
  • Further concerns were raised around enablement. Some Service Users clearly need more assistance than others. Concerns about the least able.
  • Concerns about the follow up response to questions raised.

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10 July 2019 - Moseley Day Centre

  • Carer – Amendments are good, but not if it means closing the centre.
  • SU x2 – I’m happy here at the centre.
  • It’s good for socialising and meeting people.
  • It gets me out.
  • Carer x2 – If the centre closes we are in trouble.
  • Carer;  SU – We don’t like changes and would be upset if the centre closed.
  • Carer – Continuity; security, this is the only place they know.  Independence in the community would be difficult because of their needs.
  • People have different needs so definition of independence varies.
  • SU – Hot meals, couldn’t do this at home; piece of mind and feel safe.
  • I’m safe here and people look after me, they are all nice people.  There are good activities. I learned to read and write, didn’t have a lot of schooling when I was young.
  • SU – I’m happy here.
  • Carer – My son has Diabetes, at home he doesn’t do anything, just sits down.  He loves coming to the centre, he’s happy, does activities.  I’m doing two roles (mother and father) at home, so it would not be a good idea to close the centre, not now or in the future.
  • Carer – Activities are good, keeps my son happy and engaged, he loves it
  • Used to get respite but don’t anymore, there is nothing out there at the moment and going private is really expensive.
  • Carer – My son went on work experience but after three days the manager called to say he was a danger to himself and others, so the ‘job’ didn’t work out.
  • Carer – My son can do some things, but for others he needs constant supervision.  I’d love him to go out, but he can’t do certain things like go to a disco or party.
  • Carer –If you look at a person you may not be able to see the disability.
  • Carer – My son went to four Seasons, but he couldn’t stay because he kept falling over.  He is unable to use the tv by himself.
  • Carer – We want to give Councillors our kids for twenty four hours, they couldn’t cope.
  • Carer – Bromford is a cold, very clinical centre.
  • Carer –  My sister had a PA who was not treating her properly, we complained to Social Services about the provider regarding the service.
  • Carer – We have had Befrienders.  One was very good, whereas another one left my son in the cinema by himself.
  • My family are good but, but I can’t keep relying on them.
  • Carer –  Work is great as a public relations stunt, but someone has to take ownership of the opportunities.
  • Carer – The strategy is great as an overview, but you have to get into the detail.
  • Carer – It is harder when people don’t have a visible disability when accessing facilities such as cinemas.  With LD, some people can’t read, there should be more pictorial signs.
  • Carer –  It all comes down to money as changing signage  would be expensive.
  • BCC should have a set criteria for providers to adhere to if they are going to be contracted to deliver services.
  • Carer – It is difficult to know who to trust.
  • Carer – If BCC are commissioning services they should have a ‘kite’ mark/standard which providers would have to meet.
  • Carer – My daughter is Autistic which is why I ‘m interested in this.
  • Carer –  You have to pay people the right wage if you want them to do a good job.
  • Carer –  Have to consider and be aware of people’s attitudes for example if I take my son to the cinema and he’s noisy people don’t understand and look and tut.
  • Carer –  I have to take my son (Autistic) to certain screenings at the cinema where he can run around without people being rude.
  • Put a cultural slant on this, if day centres aren’t provided then kids will be left at home.  My brother has two Autistic sons and wants to go out and learn how to help them, but some Asian communities do not want to know.
  • Carer –  The strategy is based on the premise that parents are looking for different ways of looking after their kids, some parents (Asian) are illiterate and don’t know what support is available for their kids.
  • Carer – There needs to be regular updates of the website.
  • Attendees stated that the Centre should remain open, for the following reasons:
  • It is clean, with very good facilities.
  • Service users are very happy with the meals.  They could go out shopping if they so wish.
  • The staff are highly thought of by the carers/parents, because they are helpful and attentive.
  • Parents explained that they trusted the workers, and service users really enjoyed being at the Centre. 
  • “My son has autism, but he loves it here because he has many friends.  We want our kids to have quality and they get it here. We want more things done at this Centre, not less.  They (the service users) do a variety of things each day.  They’re always keen on the planned days out, and the only thing that stops them is when the driver goes sick.”
  • A parent pointed out that things had greatly improved over the years.  For example, in recent years, service users are treated as individuals and support given to enable them to realise their aspirations.
  • Attendees expressed concerns about Direct Payments.  One carer stated that she would always reject Direct Payments.
  • “Accepting Direct Payments would mean the closure of this Centre.  We’re better off without it.”
  • The Facilitator reassured that it was not mandatory for them to have that method of payment.
  • The Facilitator asked whether all within his group were happy with the new Model.
  • In reply, they stated that the Model was good, in the sense that it focussed on the service users, such as their choices and goals.
  • Carers felt that the amendment document looked good on paper but were worried that this would result in day centres closing.  However, they felt that there could be more opportunities for citizens to access services in the community.
  • I feel that if the day centre closes then citizens would lose their independence.  Attending the day centre makes them happy, keeps them active and they have a good network of friends.  We don’t want them to lose their social circle.
  • Carers felt that enough day centres have already been cut and we should be keeping the ones that are left open as they are needed.  It was felt that there could be health and safety issues if any more closed.
  • The problem with accessing community activities is that there are time constraints when accessing things such as swimming.  It means that staff would have to accompany the citizen and transport is required.   External venues need to be more flexible with timing to offer a wider window, e.g. swimming, as it takes time to get ready and travelling via transport and by the time the citizens are there, it is time to go back to the centre.
  • Perhaps if a trainer could come into the centre then that would work.  Trying a new activity for a few weeks to see how it goes and evaluating the sessions before putting on any more.  
  • The amendment document looks good on paper but carers are worried that this will result in day centres closing.  However, they felt that there could be more opportunities for citizens to access services in the community.
  • I feel that if the day centre closes then citizens would lose their independence.  Attending the day centre makes them happy, keeps them active and they have a good network of friends.  We don’t want them to lose their social circle.
  • Enough day centres have already been cut and BCC should be keeping the ones that are left open as they are needed.  There could be health and safety issues if any more closed.
  •  The problem with accessing community activities is that there are time constraints when accessing things such as swimming.  It means that staff would have to accompany the citizen and transport is required.  
  • External venues need to be more flexible with timing to offer a wider window, e.g. swimming, as it takes time to get ready and travelling via transport and by the time the citizens are there, it is time to go back to the centre.  

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11 July 2019 - Heartlands Day Centre

  • Thoughts are still the same read the last 110 page booklet regarding the strategy and model and a lot of it was a repeat. It’s still about closure that is my concern.
  • How they going to support where is the budget going to come from for the activities transport.
  • The budget at the moment is lowering. So it’s an exercise that will shorten.
  • I would like to go to a Gym
  • Shouldn’t be starting from the College Service User enjoys his time there but did not lead to anywhere. Service User ended up with a pile of certificates that did not lead anywhere.
  • It’s fine for some people but others doesn’t lead anywhere and then suddenly changing day services will cause people anxiety.
  • It’s important to look at other day centres all of them offer different things.
  • It’s a big step for younger people to come to day centre. You’re trying to get them to do other things. Important Service User stays in his community.
  • There is a challenge, it is a cruel world out there our job is to protect them. 
  • Experiment last year taking people out of day centres.
  • Before Service User was born we would have been in the same situation were with disability and needed the support.
  • Being around disabled people is important.
  • A lady came to me, learning how to do the travel training. I had problem one day on a train, someone started to swear at me. I told my sister about it.
  • ITA was a day centre where you went and did work.
  • Carer – The presentation (from the Consultation event) was vague.  The sheet should be simplified for service users and carers
  • I’ve tried to access the community, but it doesn’t work.
  • Here people are safe and can do what they want for example run around.
  • If we go into the community we need support to access facilities, here there is support on site.
  • If they weren’t here, there would be a significant impact on our families.
  • Carer – I agree.
  • The Model - Carer said dreadful.  Only people who need Specialist Intensive Support will be in day centres.
  • This is just another way for BCC to cut day centres.
  • I couldn’t get a direct answer from BCC staff so had to find out information in another way.
  • Safeguarding in the community will be a problem.
  • There are lots of ways of cutting costs without putting people in danger.
  • When Ebrook was here it was great.  My brother’s behaviour changed (for the better) however, when they left, his behaviour changed for the worse.
  • Carer – They don’t like change.
  • Carer – Need to see the whole family as one.
  • It causes anxiety in the family if there is change or if day centres were to close.
  • Carer – Everything is up in the air.
  • Carer – Local kids treat my son poorly and as he has LD if he were to interact with them, his actions could be misinterpreted and he could get himself in trouble.
  • Carer – There should be workshops in schools about Disability awareness for young people.
  • Carer – It is not safe for our people to be out there on their own, even with support.
  • BCC – The principle is for people who come to day centre’s to have more variety.
  • Carer – They do lots here at the centre and go out with to activities, with support from staff.
  • Carer – If we have support (without having DP) it can be in the community and the centre, it not a case of either or.
  • My son likes to sit by himself on two seats, sometimes people want to sit by him and he doesn’t like this.  This could get him in trouble.
  • Carer – Transport is a problem.  Public transport is a “no no”.
  • Taxis are too expensive.
  • Carer – Buses aren’t safe.
  • Could hire a bus if needed.
  • BCC – Day centres have staff whose roles are Driver/Support Worker which is more efficient as staff can do two roles.
  • Carer – There should be transport which caters for our people’s needs.
  • Carer – This used to be EPU.  My son had a job but when he came home he had a bruise on his head as he was bullied at work, so he stopped.
  • He also went to college, but this also stopped.  He’s been to different (four opportunities) places but these have all been unsuccessful.
  • Our son was made to do labouring with some businesses and he didn’t learn anything whilst on placement.
  • Carer – My worry is that the centre is being run down then BCC will say it’s too expensive to refurbish it, then close it down.
  • Carer – I like the location of this centre.
  • Carer – There is an issue getting a Social Worker assessment.  It was not made clear if I need to have DP or not.
  • There is an issue re budgets; the cost of providing services and support.
  • There would need to be a significant number of trained Social Workers to do reviews regularly and ensure that people don’t fall through the net.
  • BCC – You’ve heard the six principles, what do you think about this.
  • SU x2 – This sounds good to me.
  • SU – Went on an Enablement course, this was good.   I did cooking and shopping.
  • SU – It would be good to do more of this type of Enablement training.
  • BCC – The strategy wants people to do more in the community.
  • Carer – It would be good to do more in the community but still have a day or so in the centre because of the structure and it’s safe.  It’s more free and easy.  In a job, it can be a bit more challenging.
  • BCC – Would you like both to go to both the day centre and access community facilities?
  • SU – A combination of both would be good.
  • It would be good to do a job if I was able to.
  • Carer – If you had to close the centre it would be because there isn’t a need.
  • Staff – People would need some support.
  • SU – I always go out.
  • I’m happy with the choices I have, I like challenges.
  • I like to go out.

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16 July 2019 - Beeches Gold Day Centre

  • We have to do what is in their best interest.
  • This (presentation) has to be done in a different format, in a way for people to understand.
  • The strategy sounds good, but there is a big difference between strategy and reality.
  • This is not a one size fits all, it has to be fit for the individual.
  • Since coming out of the residential home, coming to the day centre and accessing the community, my client’s quality of life has improved.  She needs the day centre.
  • I think you need knowledge of people in day centres to make this work.
  • Carer – In order for people (clients) to be in the community it takes a combination of support from Social Workers; day centres, carers, everyone.
  • This is not practical for carers and clients as day centres provides socialisation; friends and activities.
  • Carer – Day centre is important to each individual  and their family as they socialise and do activities.
  • Carer – Day centres are also important for personal care and communication.  New staff would have to learn the history of the client and this process could lead to challenging behaviour(s).
  • Carer – Here the needs are complex and any service would have to be able to cater for these.
  • Carer – You can’t execute something without knowing what is going to happen.
  • Carer – When you look at vulnerable people who are challenged by life events, then you really value day centres especially re communication  and feeding needs and socialisation.
  • Carer – If BCC want enablement, they will have to find the resources to fund it.
  • Carer – Leave the day centres open and apply to government for more ‘Rescue Money’.
  • BCC – Currently, social work teams are operating to the 3 Conversations model and are based in constituencies.
  • Carer x2 – We’ve had horrendous experiences with Social Workers.
  • Carer – It all comes down to funding.  If the funding is not there the strategy won’t happen, it (the strategy) is not about choice.
  • Taking away this (day centre) will take away a big part of their lives.  They have built a family and relationships as they mix with people with different needs and staff and have one to one support.
  • It won’t be long before the one to one hours will be reduced.
  • Carer – Day centres will close, people will get money for one to one package then after a twelve month review this will be reduced and the person will be stuck at home with no stimulation or activities.
  • Carer – Could be in a situation where overnight the day centre place and direct payment could be cut.  This is wrong and very concerning if Social Workers can’t get this right at this level.
  • Carers are working with other professionals to get the right support.
  • Carer – Choice is important and should not just be lip service.
  • The choice is only for funders and social services, not for service users.
  • Carer – Carers are doing an excellent job.  If we behaved as badly as Social Workers, we’d be on the front of the Evening Mail.
  • Carer – The Care Act says citizen’s needs should be met.  Service users’ needs are not being met.
  • Carer – The centre works and works consistently.
  • Carer – This (the centre) works!  If it isn’t broke, don’t fix it.
  • Carer –  This is a hub of communication between citizens; carers and staff working together.
  • Activities reflect the needs of citizens here.
  • Carer – BCC support centres.
  • Carer – Preserve the service as the centre is working.
  • Carer – Keep people informed about changes.  I know where this is going, Staffs did the same thing.
  • Don’t offer the choice if you’re not going to back it up.
  • The choice shouldn’t be to replace day centres.  The choice should be a mixture of community and day centres.
  • It’s important to offer people somewhere to go.
  • MH gets a lot of funding so need to fund LD services.
  • Carer – You (BCC) need to understand the importance of this centre.
  • Carer – This centre has the ability to change.  It changes to meet people’s needs.
  • Carer – If this day centre did not exist, people’s needs would not be met.
  • Carer – Someday centres have more funding than others, but people have their preference as more choice and needs are met.
  • Carer – It’s all down to management, Manager has great knowledge; knows people by name; has a very personalised service, this is very important.
  • Carer – People are not just a number, everyone is an individual.
  • Carer – The standard here is very high.  Social Workers need to work to the same (high) standards.
  • Need to work in a person centred way and shouldn’t fudge it because of funding as the only person to suffer will be the service user.
  • Carer – Have to repeat what we say because Social Workers don’t take on board what carers are saying.
  • Carer x3 – We want the centre to stay because of everything especially the staff; management and activities.
  • SU – I like the centre and I’m very good at listening.
  • I like to dance here.
  • I like flower arranging – working on allotments.
  • I like playing on the musical organ.
  • I love Bingo.
  • Enjoying going out to the community to play snooker.
  • I hoping to learn swimming.
  • I like woodwork.
  • I like the travel on the minibus.
  • Don’t feel safe on normal buses.
  • Would need support to travel on the bus.
  • Like going out on trips.
  • Enjoy cooking and baking.
  • Enjoy my meals at centre.
  • Respite support is very important for carers.
  • Will be sad if this day centre was closed.

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17 July 2019 - Elwood Day Centre

  • Carer – You said it clears it up, not saying which day centres are being closed/left open, you are not being clear
  • You are confusing people as you are not being clear about which centres are being closed and which aren’t being closed.  This is worrying people
  • What gripes me is that private providers are not regulated, so can’t trust private providers with care of vulnerable adults
  • Carer – Do you have any practical examples of how the strategy works, I know everyone is different
  • Can I see specific examples as this may be helpful in allaying my fears for example how a practical day to day may look.  This may help me to understand the strategy.
  • Need examples from different areas of the strategy i.e. Enablement, Personal Support Specialist Intensive Support.
  • Younger people may not want to use the day centres but older people may want to continue using them.
  • My daughter is 28, it would be nice to have someone about her age, there needs to be a mix of service users, it (services, the strategy) has to cater for everyone, different needs.
  • Staff – There is an assumption that everyone wants to use or has the internet.
  • Carer – Not everyone has internet access some people are well educated and still do not want to use the internet.
  • Carer – Valid point about the internet, the ability to use it highlights complex needs.
  • Reason I asked for practical examples is because it will sell the strategy to people and Cabinet members.  For example the ability to use the internet.
  • SU – My parents died, if I don’t come here, I have nowhere else to go.
  • Carer – This is strategic level, but need to demonstrate practicalities.  For example, I can explain to my sister what the internet is today, she’ll say she understands then ask me what is the internet the next day.
  • Carer – Put the strategy in layman terms so that people can understand for example the Proposed Day Service model.
  • Carer – Difficult to find the right balance, need to use less jargon.
  • Carer – Need clarity with the presentation i.e. this is what it says and this is what it means.
  • Carer – Sure BCC has timescales for the strategy.
  • Carer – I think the other thing is with the practicalities is, we’re representing people who can’t communicate for themselves.
  • SU – I want to do DJing.
  • Staff – He makes music tracks for the exercise sessions.
  • Learn to cook from scratch from Elwood DC.
  • Computers – learn to type via a speech app.
  • Good to be independent.
  • Good that the strategy is asking about us.
  • Like the centre.
  • Want to go out to the Community with support.
  • Enjoy Arts.
  • Like to Exercise, music on you tube.
  • Play Quiz on Friday, Relaxation.
  • Gym need to locate a suitable PA.
  • Transport is a big thing.
  • Going out to the community – meeting people.
  • Like the routine.
  • Need better communications.

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18 July 2019 - Harborne Day Centre

  • Carers expressed a wish for the day centres to remain open, as this was a requirement for those that attend Harborne Day Centre.
  • Day Centres are suitable for less abled bodied people.  A Direct Payment will suit the more able bodied.
  • It was discussed that one size will not fit all.  It was felt that day centres could possibly be revamped and be used as an out of hours venue.
  • Carers felt that they would be happy for citizens to access services in the community as long as they were accompanied by staff from the day centre.
  • The triangle model needed to be changed to suit people who need more support. 
  • Carer – They’re going to need extra staff for enablement.
  • Carer – Demand would increase if there are more referrals.
  • Carer – When a young person is leaving school they must be asked if they want to come to day centres or to have DP.
  • Carer – The difference is if a young person is asked if they want a DP or go to a day centre or if they are just offered a DP.
  • Carer – For five years there have been no referrals to Harborne.
  • Carer – People aren’t given choice.  When young people leave school they are not asked if they want to go to a day centre, they are only offered DP.
  • Carer – No PA will be as good as a day centre.
  • SU – “Don’t want the day centre to close, Please”.
  • Carer – This (consultation/amendment) is about ticking boxes.
  • Break out group 5 Service Users.
  • SU – Like coming here.
  • SU – Would like to go to a nightclub.
  • SU – Pub lunch.
  • Staff – Some of the group goes walking (Walk 2000) as this aids their mobility.
  • Some do football on a Thursday.
  • The Gardening team has an allotment.
  • I like the following:
  • SU – Drawing.
  • SU – Pampering/aromatherapy.
  • SU – Music.
  • SU – Gym.
  • SU – Reading and writing.
  • SU – iPad.
  • Service Users after leaving school are not being given the choice to have either Direct Payment or a Day Centre. Service users are not given the option to visit a Day Centre to see what it is like before agreeing to Direct Payments. People are not being given real choice when they leave school’ they are being offered Direct Payment and not given all the information about the choice or given the choice to visit a Day Centre.
  • Day Centre staff are more experienced. Personal assistants are young and do not have the experience or given the training. Don’t think Pa’s are the same as trained carers from BCC.
  • We don’t want the Day Centres closed. Keep them open please.
  • Wheelchair users cannot do anything for themselves out in the community and need the Day Centres. Would be happy for them to go out in the community if they have qualified trained staff.
  • Feel that the changes will give more attention to the more abled and the less abled ones will get less attention.  There are a mixed of people in the Day Centres; some more abled than others.
  • I love coming to Harborne Day Centre and doing the activities.
  • PA’s may work better for people with physical disabilities, not for people with cognitive disabilities.
  • Need more Social Workers please.
  • Demand will drop if people are not being referred to Day Centres and this will be a way for Birmingham City Council to justify closing day centres.
  • Carers state that social workers are only offering direct payments and not giving people the option to go to a day centre.
  • It is Direct Payment or nothing.
  • People need to be given a real and genuine choice when they leave school.
  • If centres close down we won’t have any choice but to take up a direct payment.
  • I like coming to the centre and I don’t want it to close.
  • Young kids are being picked up to be PAs – they are not adequately trained or experienced.
  • Those who are more able will get more attention than those at the more specialist end.
  • The model needs to be inverted as it looks as if the specialist end will get less input.
  • It is not good enough that not all responses to consultation questions are online – should have all been done by now.
  • I enjoy coming here and enjoy drawing, painting, and reading.
  • I like the coffee morning
  • Going swimming tomorrow and I like going to the football too.
  • Like cooking and shopping.
  • Would like to go to a butterfly farm.
  • Didn’t like college as I was bullied there.
  • People have their own timetables here with activities of their own choice.
  • Not a lot in local area for people to access.
  • This is the only internal day service on the south side of Birmingham.
  • Have a group at the centre looking at people’s needs and helping them to learn basic daily skills (SIS). Looking to do cooking and gardening in sensory way – there is nothing like this in the local community.
  • To go out in the community we need a lot more support.  Not just in terms of staff but also those who run businesses in the community in order to make places accessible, safe and pleasant to visit.
  • Strategy – the clarity is not there.
  • Issue with the questionnaires – all answered most as agree.
  • These are fantastic principles in strategy – it may be closures, due to people moving out.
  • Direct payments - you are forcing on people.
  • Harborne is fantastic.
  • S/U has got worse over 39 years, difficult for the carer to fully support, here there are trusted support.
  • Users tried to get hold of Cllr Hamilton during an event, she called the Police once confronted re Fairways.

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23 July 2019 - Fairways Day Centre 

  • Day centre is not just to come in and stay – they provide days out, stimulation and personal care.
  • Wages can be a factor in gaining the right carer for a person with pacific needs
  • Carers are not given travel time – so they rush
  • Carers to family i.e. husband / wife   as there condition changes they have to reduce hours at work to provide more support in daily living
  • There is nothing in the community so the D/C is a big asset
  • D/c provide respite to both sides of the coin
  • There is no room to get round shops and the height of some of the shelves or rails and closeness of the isles is a big problem is S/U can get out on their own
  • Transport is often a big issue when trying to travel , community based or trying to get to say an appointment at a hospital
  • Shops are not wheelchair friendly even if they have access and often the facilities ( wc ) are not well deigned.
  • Parked cars on pavements are a big problem.
  • Better signage if paths are closed / diverted into places that have disables access.
  • Direct Payments are to complex and all the tax, national insurance etc. takes a big chunk out of the allowance. It is recognised that it is right for some.
  • Finding the right carer for the job can be difficult as s/u have different needs and there are often not enough of the right careers for the more complex needed s/u.
  • Most of the carers are unknown i.e. Children, neighbours and relatives that take relieve of other family members for a short time.
  • The mobile App – Access Able – is not known to many
  • I live alone in a flat – do everything myself, enjoy the dinner at the centre
  • I enjoy reading, you socialise, enjoy exercise, trips and I enjoy knitting
  • Monday’s go out with Headway for support
  • Comments -
  • Very happy with the centre. This centre works well for people with high support needs.
  • We want to stay at Fairways as there isn’t anywhere else to go.  When they were closing Fairways last year we didn’t have an alternative centre.  Nothing else outside of the centre.
  • Fairways is a model for all centres.  The centre provides a service for older people, people with mental health issues and people with learning disabilities. The building is suitable for people with physical disabilities with complex needs.
  • Family carers get a break when their loved ones attend the day centre.  This helps prevents carer breakdown in some cases and gives carer respite which is vital.
  • Very happy with the centre. This centre works well for people with high support needs.
  • We want to stay at Fairways as there isn’t anywhere else to go.  When they were closing Fairways last year we didn’t have an alternative centre.  Nothing else outside of the centre.
  • The council shouldn’t leave older people with complex needs without a day centre.
  • Fairways is a model for all centres.  The centre provides a service for older people, people with mental health issues and people with learning disabilities. The building is suitable for people with physical disabilities with complex needs.
  • The building is made suitable for physical disabled. Suitable for service users with complex needs.
  • Family carers get a break when their loved ones attend the day centre.  This helps prevents carer breakdown in some cases and gives carer respite which is vital.
  • We have staff that do the best care and we can get advice, support with problems, not have to bring it to other professionals.
  • Care staff give us guidance.
  • We want day centre not community on for older users.
  • The facilities are here use the centre to maximise use.
  • We are doing the draft service model here. We want it here in this centre.
  • This model is for the younger generation and future users.
  • This place needs investment.
  • The community has very poor facilities, buildings and services for us so we still want to keep the day centre
  • We need to have a hub/centre in the Southside of Birmingham.
  • 4 weeks is a very short period for the amendment events.
  • Present is very rude and very biased in what is being proposed.  Doesn’t say anything about the good work that the day centre does, the council isn’t transparent.
  • We do activities away from the centre which are organised by the centre
  • Went bowling 2 weeks and is going on a canal trip 5th September to memorial on 29th July.
  • Birmingham is not a starting point re accessibility.  Fairways carry out relevant planning in place.
  • Works as a teaching assistant only one shop in the city centre which has a mobile hoist maybe the new library.
  • Day centre funded by Birmingham City Council are in danger are Council ran day centres safe.

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25 July 2019 - Hockley Day Centre

  • Questions are not coming through quick enough!
  • Mental health, social isolation, if not coming to the day centre
  • Private day centres don’t cover cost of transport.
  • Internal day centre transport is integrated to cost of package.
  • When I came the first consultation the sentence was ambiguous from Cllr Hamilton – The amendment is clearer.
  • This council is ambiguous – I was misled – it’s meant to be a two way process
  • The first paragraph is wrong.  There is a mandate to close the day centre – you should be straight with people.
  • Want somebody here to answer questions.
  • Safety inner street are there is no respect with anyone
  • Failed to carry out Equality Assessment
  • This is totally out of order, where is everybody going to go.
  • Has been coming here a long time really like it
  • Service user have lost their minimum wage – we want this back
  • You talked about External providers – there may be a risk due to profitability / social responsibility.
  • The city needs to be open and transparent with their answer
  • SU is quiet happy to stay at the centre – does not want consultation for change
  • Transport - need support to go out to the community, we don’t currently have this.
  • Very Informative
  • You would need to have programmed for each type A client each group, need to meet focus to all ages and disabilities
  • Need to get the make the day centre fit around each client’s needs, wants
  • Not everybody can be independent, technology can be used for some clients
  • Need to avoid discrimination. Enablement should be a pace and level of ability.
  • Specialist interim support should be given priority and supported.
  • Combination of Day Centre & community is best
  • We prefer that Hockley plan, support and control the activities in the community.  Hockley should be Hub
  • There is a lot of unknown and there things people can do this, but there has to be a full spectrum of support with staff in support who already know their needs communications etc.
  • On paper it is good, but different people will see it differently
  • There should be better engagement with carers.  Engagement should be small groups.  Most are concerned about closure, so unable to engage beyond stopping closure.
  • I believe that the proposals are a positive step and if the strategy is implemented it will improve choice and citizen lives.
  • Think the focus being on the citizen is good.

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