Order a replacement bin if yours is damaged or missing
Anyone requesting a replacement pod should allow up to 3 weeks for delivery.
We do ask that where possible, please try not to throw your cardboard and paper in with your general waste. If you’re able to, either keep and store it ready to put out when your replacement pod arrives or instead, take to your local household recycling centre.
If your wheelie bin, pod, box, is damaged or missing you can order a new one.
There is a charge of £20 to replace a missing household or garden waste bin. If you have a damaged household or garden waste bin that we can collect, there is no charge for a replacement.
We will replace recycling wheelie bins, inner pods and recycling boxes at no charge.
If you have moved into a previously occupied property, a set of bins (1 refuse and 1 recycling) has already have been issued. If there are no bins present, you will be required to order replacements (£20 for the residual bin and no charge for the recycling bin).
Wheelie bins damaged by crews
If our crews damage your wheelie bin during collections, they will leave a tag on the bin with a unique reference number. The crew will also report the damage to us. We will arrange for a replacement bin to be delivered. There is no need to contact us.
Collecting your damaged bin
Once you have reported your damaged bin, leave it at the front of your property where it can be easily seen by our crew.
They will take away your old bin when they deliver the new one.
Report your damaged or missing bin
You need an online BRUM account to report a damaged or missing bin. Create an account if you don't already have one.
For all other types of enquiries including bins for newly built properties, please use our waste general enquiry form