Order a replacement bin if yours is damaged or missing
Anyone requesting a replacement pod should allow up to 3 weeks for delivery.
We do ask that where possible, please try not to throw your cardboard and paper in with your general waste. If you’re able to, either keep and store it ready to put out when your replacement pod arrives or instead, take to your local household recycling centre.
If your wheelie bin, pods, box, or roll of garden waste sacks is damaged or missing you can order a new one.
If you've had your wheelie bin or roll of sacks (sacks only applies to garden waste properties that are unsuitable for bins) for less than 10 working days when you report it as missing, stolen or damaged, we will replace it for free.
If you've had your wheelie bin or roll of sacks for more than 10 working days when you report it as missing, stolen or damaged, there is a £20 charge to replace it.
Blue or green recycling boxes along with the inner pods for recycling wheelie bins are replaced for free.
If you have moved into a previously occupied property a set of bins (1 refuse and 1 recycling) will already have been issued. If there are no bins present you will be required to order replacements at a cost of £20 per bin.
Wheelie bins damaged by crews
If our crews damage your wheelie bin during collections, they will leave a tag on the bin with a unique reference number. The crew will also report the damage to us. We will arrange for a replacement bin to be delivered. There is no need to contact us.
Collecting your damaged bin
Once you have reported your damaged or missing bin, leave it at the front of your property where it can be easily seen by our crew. They will take away your old bin when they deliver the new one.
Report your damaged or missing bin
You need an online account to report a damaged or missing bin. Create an account if you don't already have one.
For all other types of wheelie bin enquiries including bins for newly built properties, please use our wheelie bin enquiry form