Help us get the customer experience right for you

We want to provide a customer experience that exceeds your expectations. Help us do this by completing our survey on the BeHeard website

HRC Frequently asked questions

Why have bookings been introduced?

The booking system was first introduced to address the long queues that were forming during the first COVID-19 lockdown.

To give people as much flexibility as possible when planning a trip to a HRC, we are now operating a same day booking system.

This will enable residents to book available slots from a minimum of just two hours ahead of a visit, on the same day, up to a maximum of three days in advance.

Who can make a booking?

Only Birmingham residents can make a booking and proof of address may be required when attending HRCs. See below for trade waste arrangements.

How often can I make a booking?

Multiple bookings cannot be made at the same time, but you can make more than one booking per week. An additional booking can only be made the day after the pre-booked visit has been attended.


  • It is Monday and you are planning to visit the HRC on Wednesday and make a booking for that day.
  • An additional booking cannot then be made until the day after that booking has been attended on the Wednesday.
  • Once the booking has cleared the system on Wednesday, an additional booking can be made that same week from Thursday onwards.
  • It may be that a booking is made on Thursday to attend on the same day (subject to availability), which would be permissible.

What if I don't have internet access?

If you are unable to make a booking because you do not have access to the internet you can ask someone else to fill in the form on your behalf.

Can I bring my household waste in a van or trailer?

Yes – for residents, vans and trailers need to be booked using the online booking system.

If residents wish to bring a small trailer (6 foot by 4 foot and smaller), you can book a slot using the online booking system for cars.

If residents wish to bring a van or large trailer (larger than 6 foot by 4 foot), you will need to book a slot using the online booking system for vans.

If you are a business disposing of trade waste you need to book by phoning the Van Booking Centre on 0203 567 3915.

Charges will apply to businesses disposing of trade waste.

rating button