Garden waste bin stickers & FAQ's

When you subscribe we will send you a sticker in the post which you need to apply to your garden waste wheelie bin as shown here:

How and where to apply your sticker:

  • Bin StickerApply the sticker to your garden waste wheelie bin (brown lid) as shown here.
  • Please ensure the bin surface area is clean and dry before application
  • The sticker should be placed beneath the handle of the bin.
  • On collection day, where possible, make sure the sticker side of the bin is facing the road ready for our waste collectors.
  • If you have more than one garden waste wheelie bin with an active subscription, one sticker should be applied to each bin.

Frequently Asked Questions

I have subscribed but I haven’t had my sticker yet. Can I put my bin out?

At least for the first collection of the season our crews will be operating off lists of subscribed customers and will collect waste from these customers even if they are not displaying a sticker.

It has been more than 14 days since I subscribed and I have not received my sticker

For those customers who have subscribed before the start of the service, stickers should have arrived by the 28 February. Following the start of the service you should receive your sticker within 14 days of subscribing. If this is not the case please complete the garden waste subscription enquiry form.

I have been sent one sticker, but I have more than one garden waste bin

First check that you have purchased a subscription for every garden waste bin that you use (if the amount paid to us is between £45 - £50 you have only purchased one subscription). Unlike previous years each sticker is being sent out individually.  So, if ordered together and after a couple of days of receiving your first you have not received the correct number of stickers, please complete the garden waste subscription enquiry form.

I need a replacement sticker

If your sticker is lost or damaged please complete the garden waste subscription enquiry form and request a replacement. Replacement stickers will be sent out with your address prefilled and will be identifiable as a replacement sticker to our crews.

I have an Assisted Collection, will this be affected?

Your collections will continue as normal, you will just need to arrange for your sticker to be applied to your garden waste wheelie bin following the guidelines above.

My garden waste wheelie bin needs replacing; will I get a replacement sticker too?

Yes. You will need to order a replacement bin and a replacement sticker will be sent out separately as soon as possible.

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