Garden waste bin stickers and FAQs
When you subscribe we will send you a sticker in the post which you need to apply to your garden waste wheelie bin as shown here:
How and where to apply your sticker:
- Apply the sticker to your garden waste wheelie bin (brown lid) as shown here.
- Please ensure the bin surface area is clean and dry before application
- The sticker should be placed beneath the handle of the bin.
- On collection day, where possible, make sure the sticker side of the bin is facing the road ready for our waste collectors.
- If you have more than one garden waste wheelie bin with an active subscription, one sticker should be applied to each bin.
Frequently Asked Questions
I have subscribed but I haven’t had my sticker yet. Can I put my bin out?
After the second collection of the year (15 to 26 March 2021) we will not collect any bins that do not display a sticker.
It has been more than 14 days since I subscribed and I have not received my sticker
Garden bin stickers are being sent out, however unfortunately there have been some delays processing them. If your sticker doesn’t arrive in time for your first or second collection (up to Friday 26 March), you can still present your bin for collection. Please accept our apologies, we are working hard to rectify this issue. If you subscribed before 16 February 2021 and have not yet received your sticker, please contact us by completing the Garden waste subscription enquiry form.
I have been sent one sticker, but I have more than one garden waste bin
First check that you have purchased a subscription for every garden waste bin that you use (if the amount paid to us is between £45 - £50 you have only purchased one subscription). Unlike previous years each sticker is being sent out individually. So, if ordered together and after a couple of days of receiving your first you have not received the correct number of stickers, please contact us by completing the Garden waste subscription enquiry form.
I need a replacement sticker
If your sticker is lost or damaged, please contact us by completing the Garden waste subscription enquiry form. In the event that you damage your sticker please do not dispose of it as we may require the damaged sticker to be returned before a replacement is issued. Replacement stickers will be sent out with your address prefilled and will be identifiable as a replacement sticker to our crews.
I have an Assisted Collection, will this be affected?
Your collections will continue as normal, you will just need to arrange for your sticker to be applied to your garden waste wheelie bin following the guidelines above.
My garden waste wheelie bin needs replacing; will I get a replacement sticker too?
Yes. You will need to order a replacement bin and a replacement sticker will be sent out separately as soon as possible.