Essential maintenance

Due to scheduled maintenance some of our forms and online payments systems will be unavailable between 8am and 9am on Tuesday 18 February 2020. We apologise for any inconvenience this may cause.

Hackney carriage (taxi) and private hire complaint or incident form

If you are unfortunate enough to have cause for complaint about a Birmingham Licence holder, you may choose to take up your complaint with the driver/operator directly or alternatively complete this form.

In order to assist you we need as much detail as possible to be able to identify the person/vehicle; such as drivers badge number, vehicle registration number, vehicle licence plate number.

The form will take a few minutes to fill in. We shall respond to your enquiry within 5 working days.

By submitting this form you agree to Birmingham City Council processing your data in accordance with our terms and conditions and privacy statement.

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