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How to use Park and Pay by Phone Service

How to register to pay for your parking by phone

Motorists need to register their details with our new provider Parkmobile either by phone 020 3003 2527, online at www.parkmobile.co.uk. or by using the Parkmobile App (free to download). Registering can be done in advance or at the time you park and will take a few minutes (paying for your parking session will be considerably quicker if you have already registered). When you register you will be asked for your credit or debit card details and your vehicle registration number (you can register more than one vehicle and select the correct vehicle when you park).

How paying by phone works

When you arrive at a parking space call the cashless parking number on your phone - 020 3003 2527 or use the Parkmobile App (free to download) to pay for your parking session.

If you have already registered you don't need to speak - just key in the location number of the space where you are parking when prompted. The location number will be clearly displayed on notices on the Pay and Display machines. In car parks, the Location Number will be shown on signs as well. You will then be asked to key in the period you would like to park for, this is subject to the maximum period permitted (see signs relevant to the space you are in). Please also have the Credit or Debit card handy that you used when you first registered.

With cashless parking, you can also choose to have reminder texts sent to you to remind you when your parking session is about to expire. You can also extend your parking session without needing to return to your vehicle but only to the maximum duration permitted (check the Council’s parking signs for maximum duration).

Please note: customers should not rely solely on the reminder service to remind them when their parking time will expire. The delivery of text messages will be subject to the speed and availability of the customer's mobile phone service provider.

See how the Parkmobile service works using the link below:
http://www.parkmobile.co.uk/how_pay_by_phone_parking_works/duration

What's in it for me?

  • Convenience
  • No need to have coins to hand
  • Increased choice about how to pay
  • Easy top up payments from wherever you are without the need to return to your vehicle (up to the maximum stay allowed)
  • No need to walk to the Pay and Display machine or display a ticket
  • Optional expiry reminders before your parking runs out
  • See your parking history on line and download receipts
  • Register all the family’s vehicles on one account

If you are not sure your payment has been accepted, call 020 3003 2527. If your payment has been accepted you will be told the time that your parking will end. If the payment has not been accepted you will be guided through the process to pay.

Please note: you may receive a Penalty Charge Notice (Parking Ticket) if you leave your vehicle without confirming the payment has been accepted.

Frequently Asked Questions

What is Cashless Parking?

Where can I use this system?

How do I register for this system?

What if I have not got a mobile phone and cannot use cashless parking?

How much will it cost to park with cashless parking?

How do I pay for my parking session?

How do I know which location number to enter? Where can I find the location number?

When do the parking charges apply in a cashless parking space?

Can I stop my parking session early?

What happens if I am delayed returning to my car?

Where can I obtain a receipt?

Can I create a business account?

How long can I park for?

How will the Civil Enforcement Officer know that I have paid?

Terms and Conditions of Use

Further information