How to use Park and Pay by Phone Service
How to register to pay for your parking by phone
Motorists need to register their details with our new provider Parkmobile either by phone 020 3003 2527, online at www.parkmobile.co.uk. or by using the Parkmobile App (free to download). Registering can be done in advance or at the time you park and will take a few minutes (paying for your parking session will be considerably quicker if you have already registered). When you register you will be asked for your credit or debit card details and your vehicle registration number (you can register more than one vehicle and select the correct vehicle when you park).
How paying by phone works
When you arrive at a parking space call the cashless parking number on your phone - 020 3003 2527 or use the Parkmobile App (free to download) to pay for your parking session.
If you have already registered you don't need to speak - just key in the location number of the space where you are parking when prompted. The location number will be clearly displayed on notices on the Pay and Display machines. In car parks, the Location Number will be shown on signs as well. You will then be asked to key in the period you would like to park for, this is subject to the maximum period permitted (see signs relevant to the space you are in). Please also have the Credit or Debit card handy that you used when you first registered.
With cashless parking, you can also choose to have reminder texts sent to you to remind you when your parking session is about to expire. You can also extend your parking session without needing to return to your vehicle but only to the maximum duration permitted (check the Council’s parking signs for maximum duration).
Please note: customers should not rely solely on the reminder service to remind them when their parking time will expire. The delivery of text messages will be subject to the speed and availability of the customer's mobile phone service provider.
See how the Parkmobile service works using the link below:
What's in it for me?
- No need to have coins to hand
- Increased choice about how to pay
- Easy top up payments from wherever you are without the need to return to your vehicle (up to the maximum stay allowed)
- No need to walk to the Pay and Display machine or display a ticket
- Optional expiry reminders before your parking runs out
- See your parking history on line and download receipts
- Register all the family’s vehicles on one account
If you are not sure your payment has been accepted, call 020 3003 2527. If your payment has been accepted you will be told the time that your parking will end. If the payment has not been accepted you will be guided through the process to pay.
Please note: you may receive a Penalty Charge Notice (Parking Ticket) if you leave your vehicle without confirming the payment has been accepted.
Frequently Asked Questions
Cashless parking is a quick and secure way to pay for parking in Birmingham. Instead of having to put money in a Pay and Display machine, you can use your mobile phone and pay by credit or debit card. Note American Express is not accepted.
Cashless parking will initially be available in the On-street inner parking zone and Off Street pay and display parking areas in Birmingham city centre and during the months following January 2012 will be rolled out to all Birmingham City Council’s On and Off Street pay and display parking locations.
When you contact Parkmobile for the first time you will need to register. You do not need to park to register; you can contact Parkmobile and register right now which will save you time when you do want to park. When you register you will be asked for the following:
- Your vehicle registration (VRM) – you can register more than 1 vehicle
- Your payment card details
If you are parking at the time you are registering you will also need to provide:
- The location number of the space you are parked in (shown on signs)
- The length of time you wish to park for (subject to maximum duration)
Once registered, you will receive a text with your username and password, you can use this to access your personal account pages on Parkmobile’s website where you can view all of your parking events, obtain parking receipts and manage your settings.
Cashless parking is being offered as an alternative payment method to paying at a pay and display machine. Motorists can still pay for their parking using coins in the machines in the usual manner.
A “convenience” charge of 20p is charged in addition to the parking tariff for using the Cashless parking service for your initial transaction or if you wish to extend your initial transaction. Reminder and confirmation texts cost 10p per text but these you can opt to receive at the time you first register or you can switch this option on or off from our website.
The phone number shown on the signage is a local rate call and texts to us are charged at your standard network rates. Many mobile phone network providers now include free minutes to landline calls within their package.
There are a number of ways to pay for your parking with Parkmobile, you can:
- Call 020 3003 2527
- Use our Apps with an iPhone, Android or Mobile with Internet
- Do it online www.parkmobile.co.uk
When you first register, you can choose to pay for parking by using one of the following Credit or Debit Cards: Visa, MasterCard or Maestro.
Your parking history, including your parking charges, are accessible from your customer pages in Parkmobile’s website.
The location number will be clearly displayed on notices on pay and display machines or signs in car parks or if you are at the parking bay the iPhone and Android app will pinpoint your nearest locations.
Cashless parking operates on the same terms as existing Pay and Display parking (although there is a “convenience” charge). The hours of control are clearly displayed at each car park or on-street machine.
Yes you can by calling 020 3003 2527 or by using the Parkmobile Apps.
An additional feature of the Parkmobile mobile phone payment system is that if you finish your business in the town centre before the parking time purchased expires, there is an option to “stop” your parking session early and obtain a reduced charge based on any unused full remaining periods (part hours will not be subject to any reduction in charge). For example, if you paid to park for 2 hours in a space that has a 1 hour time band and stopped parking after 56 minutes you would only be charged for the first hour.
If you are delayed returning to your car there is an option to extend your parking event by calling 020 3003 2527 or by using the Parkmobile Apps. State the duration or end time that you wish to stay for and the parking session can be extended subject to any maximum stay restrictions in place.
To obtain a parking receipt please visit your personal account pages at www.myparkmobile.co.uk where you can view all of your parking events, obtain parking receipts and manage your settings.
If you have forgotten your log on credential please text “PARK LOGON” to 66644 or request a new password via the website.
A business account can be created when you register at www.parkmobile.co.uk and you can add as many vehicles to your account as you like.
Note you will need to give your drivers the CVC code behind the payment card that is set up on the account in order for them to activate their parking.
Motorists should check the time plate for that space to find out what the maximum allowed parking period is.
Civil Enforcement Officers (CEOs) make sure a driver has paid for his or her parking by accessing Parkmobile’s data through the internet using their hand-held device. They are then able to obtain your parking information by reference to your vehicle registration number.
Please ensure you have selected the correct vehicle registration number when paying for parking
For terms and conditions of use visit www.parkmobile.co.uk/tc
If the information you seek is not shown, please use this link to go to Parkmobile’s website www.parkmobile.co.uk where you will find FAQs for most enquiries.