Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk

Building Consultancy Complaints Procedure

If you are unhappy with the service you have received or you wish to make a complaint, please write to us direct or use our Online Complaints Form

If you wish to make a complaint, the procedure is:

  • Your complaint will always be looked at by a Senior Manager.
  • Your complaint will be acknowledged within 2 working days, advising you of who will be dealing with your case.
  • We will try to resolve your case within 7 working days.
  • We will write to you with our findings on what action (where necessary) we plan to take.

Write to:

Acivico (Building Consultancy) Ltd
PO Box 2062, 3rd Floor
1 Lancaster Circus Queensway
B4 7DY

or email: building.consultancy@acivico.co.uk

If you are unhappy with the outcome of the investigation into your complaint, you can write to:

The Local Government Ombudsman
PO Box 4771

T: 03000610614

F: 02476820001